HARPREET KAUR
Melton South
Summary
Highly motivated and energetic professional with a strong knowledge in Banking, hospitality, and retail. Skilled in providing high-standard customer service, meeting targets, and working well with the public. Seeking a diverse role in a dynamic organization that offers opportunities for development and the chance to contribute to success.
Overview
7
7
years of professional experience
Work History
Associate, Customer Care Solutions
National Australia Bank
06.2024 - Current
- Advisor, Retail Customer Care (03/2024 - 06/2024)
- Advisor, NAB Assist (06/2023 - 02/2024)
- Led compassionate customer engagement by supporting individuals experiencing financial hardship, ensuring sensitive conversations were handled with empathy and professionalism.
- Delivered tailored solutions for overdue accounts, consistently aligning with regulatory standards and internal policies to maintain compliance and customer trust.
- Demonstrated proactive communication through inbound and outbound calls, applying advanced problem-solving and emotional intelligence to resolve complex customer issues.
- Managed high-risk home loan accounts, identifying non-compliance and working collaboratively with customers to restore financial stability.
- Championed customer well-being, consistently identifying and implementing the most effective solutions to support customers in regaining financial control.
- Played a key role in strategic initiatives, including the CCS Dialler Pilot Program and GCC Alignment Program, contributing to successful rollouts through feedback loops, daily check-ins, and post-launch floor support.
- Ensured regulatory compliance by overseeing the daily NCCP list for CCS, mitigating risk and preventing breaches through timely and accurate action.
- Supported team development by assisting in the onboarding and training of new starters, fostering a culture of learning and operational excellence.
Front of House/Customer Service
At The Heads
08.2021 - 06.2023
- Providing customers with fast, efficient, friendly, and knowledgeable service.
- Receiving and confirming walk-in, telephonic, and online reservations.
- Assisting customers by taking their food and beverage orders.
- Organizing work appropriately and working within a fast-paced environment.
Front of House/Customer Service Supervisor
Tandoor Co PTY LTD
01.2021 - 06.2021
- Supervising a team of eight to ten front-of-house staff.
- Scheduling work rosters and monitoring staff performance.
- Greeting guests and managing reservations.
- Greeted customers and provided friendly customer service.
- Answered phone calls, took reservations, and answered inquiries.
- Processed payments using cash registers or POS systems accurately and efficiently.
Customer Service Team Member
Big Fields Fruit & Veg
03.2018 - 06.2020
- Providing customers with fast, efficient, friendly service.
- Training and coaching new team members.
- Processed payments using cash registers and credit card machines.
- Ensured store shelves were stocked appropriately with merchandise items.
- Performed quality control checks on all incoming goods.
- Demonstrated strong knowledge of store services, products, and policies.
Education
Master of Professional Accounting -
12.2020
Bachelor of Commerce (Professional) -
12.2017
High School -
12.2014
Skills
- Answer and act upon written and verbal enquiries from customers
- Excellent interpersonal, verbal, and written communication skills
- Ability to analyze, divide and access situations
- Ability to work in demanding situations
- Ability to manage and effect changes
- Ability to speak Hindi, Punjabi, and Urdu fluently alongside English
- Advanced understanding of basic office applications including Ms Office (Word, Excel, PowerPoint, Outlook, OneNote, and Access)
- Advance understanding of Google drive, Spreadsheets, and Emails
- Ability to make records and filing systems
- Demonstrated ability to prioritize work procedures
- Ability to adapt to any task assigned to me
- Ability to cope with multiple tasks
Skillsummary
- Excels at managing duties and assigned tasks.
- Can effectively prioritize and organize defined deadlines.
- Enjoy working in a team environment and supporting customer needs.
- Effective and efficient communication through variety of channels such as telephone, email, and face to face.
- Working without defined guidelines while driving towards desired results.
- Self-motivated and driven to succeed.
- Excellent communication and negotiation skills.
- Aptitude for leading and motivating others.
- Committed to perform duties with integrity, honesty, and truthfulness.
Timeline
Associate, Customer Care Solutions
National Australia Bank
06.2024 - Current
Front of House/Customer Service
At The Heads
08.2021 - 06.2023
Front of House/Customer Service Supervisor
Tandoor Co PTY LTD
01.2021 - 06.2021
Customer Service Team Member
Big Fields Fruit & Veg
03.2018 - 06.2020
Bachelor of Commerce (Professional) -
High School -
Master of Professional Accounting -
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