HARPREET SINGH

Team Leader

Decathlon Sports

Amritsar, punjab

11.2018 - 03.2021

Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
Maintained general knowledge of departments to help customers quickly locate products and merchandise.
Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
Interacted positively with team members and customers to promote commitment to organization's vision and values.
Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
Followed inventory management and loss prevention policies to minimize shrink in store.
Followed planogram to move products from delivery truck to sales floor and stock shelves accurately.
Handled customer complaints and issues politely and professionally.
Assisted customers with merchandise by answering product-related questions to guide customers through buying process.
Prepared materials for following shift.
Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
Maintained guest-friendly environment to drive sales, repeat business and service.
Completed routine store inventories.
Walked around facility frequently to check activities.
Developed and implemented store-wide policies and procedures to improve customer service and store operations.
Analyzed customer levels and planned resources according to needs.
Transferred, created and received stock orders to guarantee product stability.
Coordinated with day management regarding on-going issues.
Submitted orders for new inventory.
Interviewed, trained and coached [Number]-member team to achieve company and store goals.
Monitored staff performance, customer service and sales goals to meet and exceed targets.
Designed improvement plans.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Engaged in friendly conversation with customer to better uncover individual needs.
Listened to customer needs and desires to identify and recommend optimal products.