Harpreet Singh
Kalkallo
Summary
Compassionate, professional Support worker (recently qualified Certificate IV in Disability support graduate). Maintain high level of empathy and respect for client , carers and staff, eager to commence career. Able to represent company or agency of employment with professionalism, courtesy and compassion to clients, families, providers and the public. Proficient in the use of common implements, devices and too disabled daily living.
Overview
13
13
years of professional experience
Work History
Event Manager
Horse And Hound
03.2018 - 05.2023
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
Store Manger
Supervalue Supermarket
02.2015 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Customer Service Representative
British Petroleum
05.2012 - 01.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Shell Gas Station
01.2010 - 04.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Certificate IV in Disability -
Oscars Training Centre
04.2024
Certificate III in Tilling - Construction Trades
Weltec Polytech
Wellington, Newzealand 05.2021
Diploma in Business Administration - Business Administration
Cornell Institute of Business And Technology
Auckland, New Zealand11.2009
Highschool - Business
DAV High School
Punjab, India03.2008
Skills
- Case management
- Patience
- Team work
- Focus and willing to learn
- Self awareness
- Computer skills
- CPR/ first aid
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Event Manager
Horse And Hound
03.2018 - 05.2023
Store Manger
Supervalue Supermarket
02.2015 - 03.2018
Customer Service Representative
British Petroleum
05.2012 - 01.2015
Customer Service Representative
Shell Gas Station
01.2010 - 04.2012
Certificate IV in Disability -
Oscars Training Centre
Certificate III in Tilling - Construction Trades
Weltec Polytech
Diploma in Business Administration - Business Administration
Cornell Institute of Business And Technology
Highschool - Business
DAV High School
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