Harpreet Singh

• Supports Participants to achieve goals and desires in all facets of their life through skill development.
• Actively contribute to the development of plans and programs, in addition to ensuring their effective implementation.
• Support a positive and homely environment, engaging person-centered active support, and implementing person-centered plans and developmental programs to achieve goals and outcomes for the Participant.
• Exercise initiative in the application of procedures and establish goals and objectives to achieve outcomes for their work program or projects.
• Ensure required service documentation is completed to the required standard, in a timely fashion, and is defensible.
• Supervise lower-level classified employees and volunteers in day-to-day practices and support the planning of others' work, in addition to their own.
• Escalate staffing and participant concerns and risks to the Service Coordinator.
• Promote, model, and coach a positive culture at the service.

• Established clear expectations for employees, providing guidance when needed.

• Participated in regular meetings with senior leadership to provide updates on team progress.

• Facilitated communication between cross-functional teams within the organization.• •

• Maintained daily living standards by assisting clients with personal hygiene needs.
• Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
• Transported clients to and from medical and mental health appointments with assigned vehicle.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
• Utilized strong assessment skills to determine necessary client care and daily function assistance.
• Collaborated with other professionals to assess client needs.
• Documented services and collected required data for evaluation.
• Made beds, swept floors and sanitized surfaces to support activities of daily living.

• Implement and track strategies stated in Care Plan
• Making weekly reports and direct reporting to Service Support Coordinator.
• Offered training and support to keep team members motivated and working toward objectives.
• Delegated daily tasks to team members to optimize group productivity.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Fostered positive employee relationships through communication, training and development coaching.
• Maintained positive working relationship with fellow staff and management.
• Identified needs of clients and their families promptly and efficiently.
• Assessed company operations for compliance with safety standards.
• Ensuring all compliance measures are being met
• Overseeing the Individual Planning process and participant/s support
• Coordinating case management meetings for participants as required
• Running site inductions for new Disability Support Workers and providing support during shifts
• Provide support to the Service Manager as required
• NDIS meetings with families, carers, other external stakeholders and potential participant/s to discuss needs and packages
• Provide day-to-day support our clients with a disability in various environments to help them improve their independence and achieve their goals.
• Adhere to reporting, documentation, and administrative requirements in relation to changes of a client’s achievements, self-care and/or behavior (including medication management as required)
• Producing accurate case notes, interaction records, log entries, Client Incident Reports, and plans
• Maintaining the property in a clean and hygienic manner
• Provide emotional support through basic counseling services.
• Performing comprehensive risk assessments to ensure safety.
• Educating families and the wider community groups about mental health issues.
• Maintaining client records and monitoring a client’s progress.
• Develop and review recovery plans.

• Provided mental health support services to members and families.
• Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
• Educated family members and helped each support clients by improving coping techniques.
• Encouraged clients to express feelings and discuss happenings in life to help client develop insight into themselves and relationships.
• Assisted clients with conflict resolution strategies and anger management techniques.
• Selected and compiled relevant information and resources for clients to support individuals in overcoming mental and emotional problems.
• Monitored, evaluated and recorded client progress with respect to treatment goals.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
• Ability to make sound decisions under pressure and de-escalate crises.
• Meeting individual needs according to the Behavioral Support Plan (BSP).
• Providing Mental health and behavioral support .
• Supporting them to feel more confident in busy social situations by going to the local shopping centre together
• Helping with personal administration, e.g Centrelink, paying bills, looking for housing.

• Worked with clients with complex behavior issues.
• Reported concerns to nurse supervisor to promote optimal care.
• Improved resident and staff engagement through group activities.
• Administered medication to patients according to strict schedules.
• Prepared required treatment records and reports.
• Transported patients to social activities and doctors appointment without accident.
• Set up family meetings with guidance from physicians.
• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Maintained daily living standards by assisting clients with personal hygiene needs.
• Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
• Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
• Liaised with supervisor to review cases and improve care.
• Provided primary resident care and assistance with daily living activities.
• Provided mental health support services to members and families.
• Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
• Utilized strong assessment skills to determine necessary client care and daily function assistance.
• Collaborated with community workers to implement exciting social activity programs within facility.