Harpreet Singh Bhandal
Tarneit,VIC
Summary
Dynamic professional with a proven track record at Creative Activation, enhancing customer satisfaction and driving sales through strategic analysis and impactful recommendations. Excelled in roles requiring confidentiality and teamwork, notably improving employee performance and operational efficiency. Skilled in verbal communication and time management, achieving significant outcomes in competitive and fast-paced environments.
Overview
12
12
years of professional experience
Work History
Mystery Shopper- Part Time
Creative Activation
Auckland
10.2021 - 04.2023
- Analyzed competitor strategies by conducting covert assessments of product prices, promotions, store layouts, and customer interactions at rival locations.
- Utilized various tools for data capture such as photography, audio recordings, or mobile applications to ensure comprehensive documentation during mystery shopping visits.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Influenced positive change in employee performance through timely communication of evaluation results to clients for immediate action plans implementation.
Grocery Manager
New World Supermarket
Papakura, Auckland
04.2021 - 03.2023
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Increased sales during promotional events with strategic product placements and staff incentives.
Manager
BP Petrol Station
Papakura, Auckland
01.2017 - 04.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager
BP Petrol Station
Papakura, Auckland
08.2014 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Site Supervisor
BP Petrol Station
Hillsbourough, Auckland
02.2013 - 08.2014
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Customer Service Representative
BP Petrol Station
Hillsborough, Auckland
02.2011 - 01.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
National Diploma In Business Management -
International College of Auckland
Auckland, New Zealand07.2011
Skills
- Sales
- Verbal communication
- Confidentiality
- Teamwork and collaboration
- Time management
- Customer satisfaction
Timeline
Mystery Shopper- Part Time
Creative Activation
10.2021 - 04.2023
Grocery Manager
New World Supermarket
04.2021 - 03.2023
Manager
BP Petrol Station
01.2017 - 04.2021
Assistant Manager
BP Petrol Station
08.2014 - 12.2016
Site Supervisor
BP Petrol Station
02.2013 - 08.2014
Customer Service Representative
BP Petrol Station
02.2011 - 01.2013
National Diploma In Business Management -
International College of Auckland