HARRIET GARDNER
Melbourne
Summary
After spending years navigating the high seas and providing exceptional service aboard luxury super yachts, I’m excited to trade my sea legs for a new adventure on solid ground. With seven years of experience in client relations, event coordination and delivering 7-star service, I’ve developed a strong skill set to create unforgettable, personalized experiences. As it is in my nature to put others first, I take pride in delivering the highest standard of customer service. I’m eager to bring my organizational expertise, artistic flair, and positive energy to a dynamic events team, ready to help create memorable experiences on land.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Second Stewardess
Motor Yacht Mary Jean II, 63 meters, Private/Charter yacht
03.2024 - 04.2025
- Organized and executed themed events onboard, enhancing guest experience through creative planning and delivery.
- Lead meal services and onboard bar operations, coordinating with the head Chef and service team to ensure seamless service.
- Acted as Chief Stewardess role during a guest charter trip, leading the interior team and ensuring seamless luxury service.
- Trained and mentored junior stewardesses, overseeing task completion and maintaining high service standards.
- Managed provisions for Atlantic crossings, crew uniform and guest charters, including stock control, quality sourcing, inventories, supplier coordination, ordering, and budgeting.
Service Stewardess
Motor Yacht Bravo Eugenia, 109 meters, Private yacht
10.2023 - 03.2024
- Delivered 7 star guest services, while managing all aspects from table settings to providing attentive, personalized service to guests.
- Coordinated with local restaurants and venues, that setups and standards were seamless for guests arrivals.
- Managed floral arrangements, including flower conditioning, flower set ups interior and exterior spaces.
- Managed crew uniform, maintaining inventories, coordinating with suppliers and handling ordering and distribution.
- Organized beach setups and large themed event arrangements, contributing to memorable guest experience and smooth logistics.
- Accompanied guests ashore with shopping, appointments and local activities.
Park Ranger
Santa’s Lapland, Saariselka Finland
11.2022 - 12.2022
- Organized and led games and song entertainment for children, creating a joyful and festive atmosphere.
- Coordinated airport transport and guest entertainment, ensuring a seamless experience for all visitors.
- Assisted guests during their “Search for Santa” day, guiding them through activities and helping create memorable experiences.
- Spreading Christmas cheer, embodying the holiday spirit and enhancing the magical experience for families and guests.
Junior Stewardess
Motor Yacht Lady Britt, 63 meters, Charter yacht
11.2020 - 04.2022
- Worked as part of a junior interior team of three, rotating between housekeeping, laundry and guest service.
- Accompanied guests ashore for activities, hikes and shopping providing assistance and ensuring smooth and enjoyable experience.
- Created and maintained crew profiles, including updating crew biographies and photographing crew members for guest facing publication.
- Assisted with beach set ups and themed events.
Stewardess
Canadian Coast Guard Ship, John .P Tully, 69 meters, Ocean Science Research ship
05.2020 - 09.2020
- Managed daily cabin service for officers and scientists, ensuring cleanliness and following Covid-19 protocols
- Managed the cleanliness and organization of the officers mess and lounge.
- Handled breakfast, lunch and dinner service for officers and scientists, ensuring timely delivery and attentive meal service.
- Assisted in the galley with food preparation and clean up duties.
Junior Stewardess/Chief Stewardess
Motor Yacht Gardenia, 33 meters, Private yacht
03.2018 - 10.2019
- Started as a Junior Stewardess, learnt and mastered onboard duties of housekeeping and laundry
- Promoted to Chief Stewardess, managed guests services, including overseeing daily needs and ensuring exceptional experience.
- Handled wine ordering, ensuring an extensive and well curated selection was onboard for guests.
- Provisioned for both crew and guests, maintaining a well stocked inventory while working with budgets.
- Collaborated closely with shore based staff to assist with organizing and executing events at home, ensuring a smooth and seamless guest experience.
Waitress/Bartender
TOTA Restaurant, London, U.K
09.2016 - 02.2018
- Took guests orders and provided table service
- Prepared a variety of beverages, including coffees, fresh juices and cocktails ranging from classics to original recipes.
- Handled daily opening and closing duties, including managing the till and maintaining cleanliness behind the bar.
- Trained new staff, providing guidance on service standards, bar prep and daily procedures.
Waitress/Bartender
Chelsea FC-Box Waiting, London, U.K
06.2017 - 08.2017
- Prepared the box for arrival of the guests.
- Prepared a variety of beverages and provided table service.
Education
High School diploma - french immersion diploma
W.L Seaton Secondary
Diplôme d’Etudes en langue française B2-French Proficiency certificate - for non native speakers of French
French Ministry of Education
Skills
- Customer Service & Client Relations
- Event planning & coordination
- Logistics & attention to detail
- Adaptability & problem solving
- Team work & collaboration
- Time management & multitasking
- Vendor & supplier management
- 7 star service & luxury experience
- Global perspective & cross cultural communication
- Budget management
Certification
- Certified WPIC Wedding Planner
- WSET Level 2
- Superyacht Interior Foundation Course
- CIEH Food Safety Certificate Level 2
- Elementary First Aid
Languages
French
Full Professional
Interests
- Participate in local theatre productions, which has enhanced my public speaking and teamwork skills
- I participate in a variety of outdoor recreational activities
- I enjoy helping others and giving back to the community
- Exploring a new destination
Timeline
Second Stewardess
Motor Yacht Mary Jean II, 63 meters, Private/Charter yacht
03.2024 - 04.2025
Service Stewardess
Motor Yacht Bravo Eugenia, 109 meters, Private yacht
10.2023 - 03.2024
Park Ranger
Santa’s Lapland, Saariselka Finland
11.2022 - 12.2022
Junior Stewardess
Motor Yacht Lady Britt, 63 meters, Charter yacht
11.2020 - 04.2022
Stewardess
Canadian Coast Guard Ship, John .P Tully, 69 meters, Ocean Science Research ship
05.2020 - 09.2020
Junior Stewardess/Chief Stewardess
Motor Yacht Gardenia, 33 meters, Private yacht
03.2018 - 10.2019
Waitress/Bartender
Chelsea FC-Box Waiting, London, U.K
06.2017 - 08.2017
Waitress/Bartender
TOTA Restaurant, London, U.K
09.2016 - 02.2018
Diplôme d’Etudes en langue française B2-French Proficiency certificate - for non native speakers of French
French Ministry of Education
High School diploma - french immersion diploma
W.L Seaton Secondary
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