Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harriet Maaghop

Brabham ,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

2IC /Administration Officer

Sonic Health Plus
02.2022 - Current
  • Collaborated with practice manager to improve to team goal-achievement by collaborating with my colleagues to develop a smoother/ more efficient workflow. Including helping team members manage priorities and problem solve in a timely manner to maintain rapport with corporate clients.
  • Managed daily banking and contributed to ensuring accurate billing of patients including but not limited to corporate clients, insurance companies and private patient.
  • Maintained QA records and updated internal databases to support document control within the clinic. Including distributing information to the relevant staff members and confirming understanding.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues, directing them to the appropriate resource or team in a calm manner. Including training new team members and providing additional support to existing employees.
  • Generated reports and relay information to the relevant team. Including but not limited to Dr disbursement reports, EOM bank reports and incentives.
  • Corresponded with internal and external parties through email, telephone and postal mail responding to inquiries, complaints and internal administrative issues, whilst clearly documenting on best practice software or filing correspondence for future reference.
  • Managed the clinic whilst Practice Manager was on annual leave during a period of staff shortage in the clinic which required multiple time sensitive deadlines to be met on a daily basis whilst maintaining confidentiality of information regarding clients and company.
  • Contributed to ordering and maintenance of clinical areas.
  • Contributed to recruitment and training of new staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Took an active interest in managing budgets and trying to reduce overhead costs.

Theatre Bookings Clerk

The Mount Hospital
03.2018 - 01.2022
  • Maintained up-to-date information in electronic medical records software.
  • Liaised between patient/doctors/nurses and administrators to book theatre time for doctors and patients into theatre lists.
  • Communicated with patients, ensuring that medical information was kept private.
  • Confirmed insurance benefits met standards of admissions as dictated by policy.
  • Completed preliminary paperwork for incoming and outgoing patients.
  • Assisted in patient admission process based on company policy.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Retail Assistant

Avon Valley Beef
02.2010 - 02.2019
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing vouchers.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Worked with loss prevention in monitoring shopper behavior.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.

Education

Bachelor of Arts - Journalism

Murdoch University
Perth, WA
01.2019

Certificate III - Education Assistant

Central Tafe
Leederville
12.2011

Certificate II - Community Services

Central TAFE
Leederville, WA
10.2010

Skills

  • Policy and Procedure compliance
  • Continuous Improvement Process
  • Customer Relations
  • Promoting calm/remaining level headed in stressful situations
  • Results Management/ Medical Screening/Administration
  • Attention to detail

Timeline

2IC /Administration Officer

Sonic Health Plus
02.2022 - Current

Theatre Bookings Clerk

The Mount Hospital
03.2018 - 01.2022

Retail Assistant

Avon Valley Beef
02.2010 - 02.2019

Bachelor of Arts - Journalism

Murdoch University

Certificate III - Education Assistant

Central Tafe

Certificate II - Community Services

Central TAFE

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Harriet Maaghop