Harri McIvor
Baldivis,WA
Summary
As a natural-born leader with a proven track record of managing large teams and driving successful outcomes in all areas of the businesses I have worked within, I am now ready to look at the next stage of my professional growth and career.
My keen interest in investigations and compliance, coupled with a huge drive for high-quality outcomes, showcases my passion for safety and child protection.
With extensive experience across many leadership roles, I bring a wealth of transferable skills that can be effectively utilised in any field.
I thoroughly enjoy training and engaging teams, effortlessly interacting with stakeholders on any level. My ability to seamlessly manage multiple priorities combined with my fun and outgoing personality makes me highly effective in interpersonal interactions and team dynamics.
Overview
21
21
years of professional experience
Work History
Operations Manager
G8 Education
07.2023 - Current
- Managing a region of 11 centres across Perth and Bunbury.
- Leads and completes all investigations relating to Reportable Conduct and Underperformance matters. Responsible for the collating of evidence from witnesses, and physical forms of evidence. Completes all paperwork relating to investigative procedures from, letters to meeting, interview questions, summary of findings and all phase reports.
- Runs investigations with upmost integrity and ensures procedural fairness and alignment with Fair Work and other regulatory requirements.
- Can identify and safeguard from any potential or perceived conflicts of interest.
- Responsible for submission to Regulatory support and works closely with ECRU in regards to compliance matters and responses.
- Provided training and support to network with a range of focus points from setting expectations, supervision, sexualised behaviours, quality and compliance and more.
- Assessment and Rating support and compliance run up for multiple services in region.
- Recruitment and high focus on ‘right people right roles’ to uplift centre culture and improve overall quality and passion amongst network.
- Contributes heavily to an overall positive team culture and has high standards relating to work ethic and output.
- Handles and reviews all risk assessments that are relating to environments, excursions, child protection and aligns them with the most up to date regulatory changes and requirements.
- Leads by example and demonstrates a fair and approachable leadership style to 11 direct reports.
- Conducts regular compliance audits that and ensure accountability buy in from team, to ensure that action is taken in a timely manner to uplift overall centre health & safety.
- Regularly reviews data from Power Bi and uses it to drive financial success from overall profit & loss and EBIT.
Area Manager
Atlantis Group
11.2022 - 06.2023
- Conducted and created content for training sessions to educate employees on best practices and procedures to increase profitability.
- HR processes.
- Weekly leadership meetings to discuss risk, health and safety issues, recruitment needs, performance concerns and profit and loss reporting.
- Resolved conflicts promptly to promote positive environment and designed PIP action plans. Open and transparent communication skills whilst demonstrating an approachable, knowledgeable and friendly nature.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes. This would be reviewing wage analysis & projections, quarterly finance reviews and occupancy goals.
- Transformed underperforming teams into productive, profitable teams that have a high quality focus on quality care.
- Directed workforce planning, child and educator retention and customer service management for multiple locations.
- Helped shape and guide policy reform, created educator and company material that has been rolled out across the group.
- Managing 7 sites. Responsible for new centre set up. Liaising with ECRU, submitting our service approval and CCS application in addition to recruitment for our new team, resource order and set up and high focus on compliance.
- Encouraged and supported business relationships within the community and shared this understanding with direct reports.
Manager
Endeavour Early Education
11.2021 - 10.2022
- Applied strong leadership and problem-solving skills to maintain team efficiency and organise workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs of a growing centre.
- Evaluated employee performance and coached and trained to improve weak areas. Completed all onboarding and induction procedures to ensure high employee retention and satisfaction.
- Maintained compliance with company policies, objectives and communication goals.
- Debt collection and HR processes.
- Set overall vision and provided team leadership.
- Use of KindyHub, Kidsoft & KinderPAY.
- QIP writing and coaching the team on how to do this. Communications with DOE and services. Built relationships with local communities and created relationships and partnerships with other businesses.
- Rostering, compliance checks and responsible for all finances and budgets.
- Complete administrative responsibility for the service.
- Created harmonious, team culture.
Manager
Guardian Childcare & Education
11.2019 - 11.2021
- Maintained compliance with company policies, objectives and communication goals.
- Used QK and TimeTarget for bookings and Payroll systems.
- Achieved exceeding in A&R (Assessment & Rating) in all 7 quality areas.
- Identified individual employee's unique work styles and adapted management methods.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between service and local community services.
- Built, managed and coached insourced and outsourced teams
Assistant Manager
Guardian Childcare
01.2019 - 11.2019
- On and off floor role. Supporting the NS to guide and facilitate safe spaces for children, established strong community links and maintained WH&S, first aid audits and other compliance measures.
- Helped with planning rosters and delegating tasks to meet child, family and service demands.
- Offered hands-on assistance to educators, assessing needs, maintaining current knowledge and encouraging professional development.
Lead Educator
Day One ELC
06.2017 - 08.2018
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with adults and children to provide safe and educational experience.
- Developed and implemented engaging lesson plans to keep learner attention.
- Differentiated instruction to meet needs of diverse learners.
- Exemplified positive behavior for children by assisting with learning. moving around to manage classroom and maintaining safety.
- Conducted frequent inspections and basic maintenance on equipment to keep every machine in proper working order for expected student needs.
- Fostered student curiosity and interest through creative hands-on activities.
Accounts Manager
Sharples Enterprises
04.2014 - 01.2017
- Created accounts and maintained customer relationships during sales and marking process.
- Responsible for weekly and monthly KPI’s, with proven track record.
- Created a safe, fun and supported culture for high performing individuals.
- Used CRM databases to maximise returns and improve customer services.
Office Manager
Luke Leo
01.2013 - 03.2014
- Developed standard operating procedures for all employees.
- Sold and maintained customer advertising services via cold calling and existing client data base.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Maintained CRM database with customer updates and report generation.
- HR processes
- Coached new hires on company processes while managing employees to achieve maximum production.
Sales Manager
Commercial Power
03.2009 - 06.2012
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of 45 people, stepping in to support employees and deliver smooth sales processes for clients.
- Produced contracts, reports, letters, and proposals for clients.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and food chains.
Residential Youth Worker
Good Shepherd Secure Unit
03.2004 - 01.2008
- Supported with conversation and support relating to previous abuse & self harm, drug dependencies and more.
- Supported children during trauma disclosures on safe strategies to manage stress and outcomes associated with disclosures. Supported children to ensure that evidence is gathered in fair way.
- Completed necessary reports and documentation to maintain thorough, accurate case records to be supplied to other bodies in the juvenile justice system.
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Provided key emotional support to special needs youth.
- Applied clinical and behavioural knowledge to maintain safety during crisis moments.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
- Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
Education
Diploma ECE - Early Childhood Education
Imagine Education
04.2017
Diploma HR Management - Human Resources Management
Academique
01.2016
Cert 3 - Early Childhood Education
Imagine Education
02.2015
Skills
- Keen eye for compliance
- Operations Management
- Ability to conduct Investigations in a very integral way to ensure swift and fair outcomes are achieved
- Great leadership style, approachable, fun and fair
- Good time management skills and ability to delegate where required
- Good time management skills and ability to delegate where required
- Problem solving and analytical thinking
- Great at assessing and identifying areas of risk, and mitigating control factors
Timeline
Operations Manager
G8 Education
07.2023 - Current
Area Manager
Atlantis Group
11.2022 - 06.2023
Manager
Endeavour Early Education
11.2021 - 10.2022
Manager
Guardian Childcare & Education
11.2019 - 11.2021
Assistant Manager
Guardian Childcare
01.2019 - 11.2019
Lead Educator
Day One ELC
06.2017 - 08.2018
Accounts Manager
Sharples Enterprises
04.2014 - 01.2017
Office Manager
Luke Leo
01.2013 - 03.2014
Sales Manager
Commercial Power
03.2009 - 06.2012
Residential Youth Worker
Good Shepherd Secure Unit
03.2004 - 01.2008
Diploma HR Management - Human Resources Management
Academique
Cert 3 - Early Childhood Education
Imagine Education
Diploma ECE - Early Childhood Education
Imagine Education
Similar Profiles
Bindiya MalhotraBindiya Malhotra
Childcare Educator at Mount Sheridian Early Education(G8 education)Childcare Educator at Mount Sheridian Early Education(G8 education)
Linda SmithLinda Smith
Centre Manager at G8 EducationCentre Manager at G8 Education
Sharon HaynesSharon Haynes
Early Childhood Educator at G8 EducationEarly Childhood Educator at G8 Education
Maddison GwynneMaddison Gwynne
Assistant Educator at G8 EducationAssistant Educator at G8 Education
Leila EdmondsLeila Edmonds
Office Assistant at Brewer RoofingOffice Assistant at Brewer Roofing