Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Harris Robinson

Kingscliff

Summary

Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Deckhand

Nomad Design
04.2023 - Current
  • Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
  • Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
  • Communicated clearly, concisely and politely with passengers and crew members.
  • Followed safety protocols and procedures to prevent accidents.
  • Implemented effective communication with team members, ensuring smooth coordination during critical operations.
  • Identified potential hazards on board promptly; implemented corrective measures to reduce risk exposure for crew members and passengers alike.
  • Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
  • Assisted with launching and retrieving tenders and other watercrafts.
  • Inspected and tested safety equipment and emergency response systems.
  • Provided necessary support during docking maneuvers, contributing to successful berthing at various ports.

Assistant Manager

Surfboard Empire
03.2019 - 12.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Assistant Manager

Slimes Boardstore
04.2017 - 02.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Bell Attendant/Doorman

Park Hyatt Sydney
08.2012 - 11.2016
  • Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
  • Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
  • Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
  • Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
  • Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
  • Assisted in maintaining the cleanliness of the hotel entrance, ensuring a positive first impression for guests.
  • Provided exceptional customer service, addressing guest inquiries, concerns, and requests professionally.
  • Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience.

Education

High School Diploma -

Erina High School
Erina, NSW
09.2010

Skills

  • Safety awareness
  • Cleaning and sanitation
  • Maintaining equipment
  • Deck equipment operation
  • Safety practices
  • Watchkeeping Experience
  • Navigation assistance
  • Team player attitude
  • Reliability and punctuality
  • Team motivation
  • Customer Relations
  • Positive demeanor

Certification

  • Certificate I in Maritime Operations
    (Coxswain Grade 2 Near Coastal)
  • Marine Radio Operator’s Certificate of Proficiency
    Long Range (LROCP) or Short Range (SROCP)

Additional Information

I received a certificate of commendation from The Royal Life Saving Society Of Australia in 2018 for saving 2 lives at Avoca Beach.

Timeline

Deckhand

Nomad Design
04.2023 - Current

Assistant Manager

Surfboard Empire
03.2019 - 12.2021

Assistant Manager

Slimes Boardstore
04.2017 - 02.2019

Bell Attendant/Doorman

Park Hyatt Sydney
08.2012 - 11.2016

High School Diploma -

Erina High School

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Harris Robinson