Joshua Mclean
Cooparoo,QLD
Summary
Service-oriented professional bringing valuable experience in customer service and team collaboration. Known for reliability and flexibility to adapt to changing needs, ensuring smooth operations. Competent in conflict resolution and delivering exceptional service with focus on team success and achieving results.
Overview
2
2
years of professional experience
Work History
Service Team Member
Coles Supermarkets Australia
06.2022 - 10.2024
- As a service team member, I worked extensively in customer service, which included greeting customers, assisting them, and providing service
- I typically worked between 25 to 40 hours per week on a part-time schedule
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Investigated and resolved customer inquiries and complaints quickly.
Technician
Harvey Norman Holdings
11.2022 - 06.2024
- As a technician at Harvey Norman, I often spent long periods assisting customers with device issues
- I frequently de-escalated situations involving delays, such as those caused by suppliers or repair centers, as well as issues related to warranty coverage
- My primary responsibilities included emailing and calling repair centers to follow up on jobs and relaying that information to customers
- Additionally, I engaged in sales during the off hours at the tech bay
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Skills
- Problem Solving
- Sales Experience
- Customer Rapport Building
- Adapting easily to different work conditions
- Computer Skills
- Punctual
- Flexible Team Worker
- Strong Work Ethic
- Patience and composure
- Customer Service
- Email Communication
- Relationship Building
- Flexible Schedule
- POS Systems
- Multitasking Abilities
- Excellent Communication
Hobbies and Interests
- Driving
- Cars
- Hanging out with friends on my off hours
References
Paula - Operations Manager at Harvey Norman Capalaba
0413 683 384
Corey - Second in Command at Harvey Norman Capalaba
0478 755 572
Timeline
Technician
Harvey Norman Holdings
11.2022 - 06.2024
Service Team Member
Coles Supermarkets Australia
06.2022 - 10.2024
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