Harrison Cate
Ipswich,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Enthusiastic customer service professional with strong background directly interfacing with industry clients. Well-versed in products, services and customer needs.
Overview
10
10
years of professional experience
Work History
Assistant Technical Coordinator
Ipswich Civic Centre (Ipswich City Council)
Ipswich, QLD
02.2023 - Current
- Managed rostering for the technical department of the Civic Centre, overseeing all areas such as performances, functions, events, gear installation, maintenance and training
- Assisted the technical coordinator in delivering Ipswich Civic Centre technical and production services in a professional and efficient manner
- Assisted clients in understanding their event and function’s technical requirements through consultation
- Delivered accurate and tailored quotes to clients based on their specific technical requirements
- Managed scheduling and completion of maintenance work for various venues under the scope of the Civic Centre
Event Producer
Ipswich Civic Centre (Ipswich City Council)
Ipswich, QLD
04.2023 - Current
- Produced and successfully delivered the Ipswich Film Festival for Youth 2023
- Currently engaged in overseeing the production of Ipswich Film Festival for Youth 2024
- Managed collaboration between diverse stakeholders within the city of Ipswich.
- Facilitated clear and effective communication with various entrants of the festival
- Collected and utilized festival feedback to enhance the following year's event
Functions Technician
Ipswich Civic Centre (Ipswich City Council)
Ipswich, QLD
09.2018 - Current
- Ensured proper functioning of AV equipment by performing setup and testing procedures at various venues for client functions
- Delivered exceptional customer service by greeting and supporting clients with technical connectivity needs at their function space
- Provided technical troubleshooting support to clients for issue resolution
- Conducted preliminary testing and preparations for livestreams of Ipswich City Council meetings, including ordinary, special, and committee sessions
- Ensured smooth operation of livestreams for Ipswich City Council meetings, covering ordinary, special, and committee sessions while troubleshooting any real-time issues to maintain uninterrupted broadcasts
- Successfully managed on-the-fly adjustments for Ipswich City Council livestreams, exhibiting flexibility in response to unforeseen updates
Theatre Technician
Ipswich Civic Centre (Ipswich City Council)
Ipswich, QLD
09.2018 - Current
- Efficiently executed setup and breakdown of seating arrangements
- Executed bump in and outs of touring theatrical performances and events
- Operated and maintained fly systems for performances
- Setup and operated basic audio systems effectively
- Monitored and effectively operated AV equipment
- Pre-rigged, focused, and tested lighting fixtures for theatrical performances
- Operated GrandMA2 lighting console for various theatrical performances and events
- Designed lighting for a wide range of performances and events, including corporate functions, dance concerts, and amateur musical productions
Customer Service Representative
Kmart Australia
Ipswich, QLD
10.2014 - 10.2019
- Efficiently processed customer transactions with a high level of accuracy as a checkout operator
- Served as customer greeter, providing guidance and handling inquiries, while actively participating in store loss prevention efforts
- Simultaneously monitored a high volume of registers as self-service attendee and efficiently resolved issues in a timely manner
- Directed and supervised a team of checkouts personnel, efficiently handling breaks and resolving issues
- Achieved high customer satisfaction levels while performing tasks including processing returns, photo orders, laybys, and click and collects within the service desk team
- Demonstrated expertise in creating a wide range of custom photo items including mugs, magnets, blocks, canvases, posters and calendars
- Managed store's cash flow through register floats, banking procedures, and reconciled accounts as a cash officer
Education
Provide Cardiopulmonary Resuscitation -
Healthcorp
Ipswich City Council11-2023
Provide First Aid | Provide Basic Emergency Life Support -
Healthcorp
Ipswich City Council05-2022
Queensland Certificate of Education -
Bremer State High School
Ipswich, QLD12-2017
Skills
- Adaptability
- Communication
- First-aid and CPR trained
- Proficiency in various specialty software
- Leadership and professionalism
- Analytical problem-solving
- Project management
- Fast learner
Timeline
Event Producer
Ipswich Civic Centre (Ipswich City Council)
04.2023 - Current
Assistant Technical Coordinator
Ipswich Civic Centre (Ipswich City Council)
02.2023 - Current
Functions Technician
Ipswich Civic Centre (Ipswich City Council)
09.2018 - Current
Theatre Technician
Ipswich Civic Centre (Ipswich City Council)
09.2018 - Current
Customer Service Representative
Kmart Australia
10.2014 - 10.2019
Provide Cardiopulmonary Resuscitation -
Healthcorp
Provide First Aid | Provide Basic Emergency Life Support -
Healthcorp
Queensland Certificate of Education -
Bremer State High School
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