Harrison Clark-Burnham
Currimundi,QLD
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Head of Sales
Century Cricket Group (Formerly Australian Cricket Institute)
05.2021 - 04.2023
- Conducted sales calls to prospective clients, promoting cricket training programs and services to clubs and associations
- Maintained accurate records of customer interactions and sales
- Created meetings with multiple prospective clients to showcase product benefits
- Assisted in running company social media platforms for marketing (instagram, facebook etc)
- Participated in sales training and development programs to enhance skills and knowledge
- Conducted follow-up calls or emails to existing customers to promote positive relationship and overall experience.
Retention Advisor
Youi Insurance
10.2020 - 05.2021
- Building and maintaining rapport with customers to ensure repeat business and customer satisfaction
- Identifying customer needs and recommending appropriate products or services to meet those needs
- Collaborating with team members to meet sales targets and achieve business objectives
- Keeping up-to-date with industry trends and product knowledge to provide accurate and timely information to customers
- Participating in sales training and development programs to enhance skills and knowledge
- Utilising customer relationship management (CRM) software to track customer interactions and maintain accurate records.
Customer Assistant
Dan Murphys
10.2019 - 10.2020
- Assisting customers in finding products and providing recommendations
- Promoting special promotions, discounts, and loyalty programs
- Receiving and unpacking product shipments
- Rotating and organising stock to maintain freshness and appearance
- Managing returns and exchanges according to store policies.
Skills
- Exceptional communication skills, both verbal and written, for effective client interactions
- Proven track record of consistently exceeding sales targets, showcasing results-driven capabilities
- Strong ability to build and maintain lasting client relationships based on trust and understanding
- Proficient in market research and analysis, allowing for informed sales strategies
- Exceptional negotiation skills, with focus on delivering win-win solutions
- Adaptable and resilient in dynamic sales environments, quick to learn and apply new product knowledge
- Conflict resolution skills to manage and deescalate tense interactions
Timeline
Head of Sales
Century Cricket Group (Formerly Australian Cricket Institute)
05.2021 - 04.2023
Retention Advisor
Youi Insurance
10.2020 - 05.2021
Customer Assistant
Dan Murphys
10.2019 - 10.2020
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