Summary
Overview
Work History
Education
Skills
Workplace Training Courses
Community Participation
References
Timeline
Generic

Harrison Colbert

Newcastle,NSW

Summary

Astute Manager offering years of experience supporting service delivery in a number of industries. Efficient and proactive leader who can work closely with stakeholders and employees to meet both personal and business goals and objectives.

I am a team player with strong organisational skills, allowing the ability to handle multiple tasks simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Service Delivery Manager

4u Care
07.2019 - Current
  • Manage daily operations that take place in the company.
  • Creation and Implementation of operational procedures.
  • Coordination between different internal departments.
  • Increase business efficiency.
  • Monitoring of department budgets.
  • Implement strict budgetary controls.
  • Effectively solve problems that arise through the day.
  • Delegation of duties to the right employees.
  • Provide progress reports
  • Solve disputes that arise between employees or departments and ensure the care of participants is not impacted.
  • Collecting reports from all the departmental managers.
  • Help management make plans for future business strategy.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.

Service Coordinator

Active OOSH
07.2014 - 06.2019
  • Served as a primary point of contact for parents and children addressing inquiries, providing updates, and ensuring overall satisfaction with their child's care.
  • Maintained accurate records of all service activities, facilitating smooth communication between children and their family.
  • Resolved complaints and issues to drive satisfaction and loyalty.
  • Assisted in creating a safe environment that promoted emotional well-being.
  • Developed strong relationships with children and their families, fostering mutual trust and respect that contributed to overall success.
  • Engaged with and supported children on individual basis to build positive relationships and promote development opportunities.
  • Maintained professional, organised, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.

Assistant Branch Manager

Commonwealth Bank Of Australia
11.2009 - 06.2014
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Built rapport with account holders by reaching out with product recommendations and account updates.

Education

Newcastle Grammar School

Newcastle High School

Commonwealth Bank Graduate Program

Reach Training

Australian Institute of Company Directors

Skills

  • Customer Engagement
  • Client Needs Assessments
  • Client Relationship Management
  • Training and coaching
  • Mentoring and training
  • Incident Management
  • Performance Improvement
  • Risk Mitigation
  • Daily Operations Management
  • Highly skilled in Microsoft Office

Workplace Training Courses

Current WWCC

NDIS Criminal Check 

First Aid/CPR


Community Participation

  • Volunteer in The Salvation Army ‘Red Shield Appeal’ 2003 – 2004
  • Volunteer in The Australian Red Cross Calling Appeal 2004

References

  • Sally Clement, Branch Manager Commonwealth Bank, 0419 546 323
  • Thomas Dutton, Owner Active OOSH, 0498 740 996

Timeline

Service Delivery Manager

4u Care
07.2019 - Current

Service Coordinator

Active OOSH
07.2014 - 06.2019

Assistant Branch Manager

Commonwealth Bank Of Australia
11.2009 - 06.2014

Newcastle Grammar School

Newcastle High School

Commonwealth Bank Graduate Program

Reach Training

Australian Institute of Company Directors

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Harrison Colbert