Engaged in membership sales through communicating current promotions to prospects, providing thorough tours of the facility, and negotiating in order to achieve weekly KPIs.
Performed debt collection for overdue membership fees, consistently meeting weekly KPIs while adhering to company policies.
Managed and created Instagram posts and story content, driving engagement and brand awareness through targeted social media and digital marketing campaigns.
Successfully trained and onboarded new staff while effectively communicating and resolving operational issues with team members to ensure a collaborative and efficient work environment.
Private Music Tutor
Self-employed
11.2020 - 04.2023
Designed and executed personalised guitar lesson plans tailored to meet the individual learning needs and styles of all ages and skill levels.
Leveraged effective communication and interpersonal skills to establish positive relationships with students and families, resulting in high retention.
Efficiently scheduling and managing lessons while providing constructive feedback.
Team Member
Coles Supermarket
02.2017 - 10.2019
Efficiently managed high-volume inventory and restocking tasks to ensure adequate stock levels and timely shelf replenishment, reducing out-of-stock instances and increasing customer satisfaction.
Provide exceptional customer service by engaging with customers, answering and resolving questions, and accurately processing transactions using POS systems.
Education
Higher School Certificate -
Thomas Hassall Anglican College
Sydney, NSW
Bachelor of Commerce - Marketing
Australian Catholic University
Sydney, NSW
Skills
Customer service
Sales
Adaptability
Time management
Communication
Problem-solving
Attention to detail
KPI Tracking
Leadership
Social Media Management
Certification
SEO Certificate - Hubspot - Nov 2024
Additional Information
Proficiency in Microsoft Office Suite & Google Workspace, Adobe Lightroom; intermediate proficiency in Xero, Canva, Adobe Photoshop, Illustrator & InDesign