Harrison Kay
Sydney
Summary
Offering strong interpersonal skills and a genuine interest in the hospitality and retail sector. I am eager to learn and grow in this environment. I bring a foundational understanding of customer service and operational tasks to any team.
Skilled in customer service, organisational skills and multitasking in fast-paced environments. I possess a strong focus on teamwork and adaptability to ensure seamless operations and high clientele satisfaction whilst being reliable and maintaining a positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FAST FOOD WORKER
Mcdonalds
12.2020 - 01.2022
- Managed orders from start to finish, verifying quality and quantity before bagging customer items
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
SALES CONSULTANT
DJ City
11.2022 - 04.2023
- Accelerated revenue growth by implementing targeted sales strategies and achieving consistent sales targets
- Achieved a 20% increase in client acquisition through effective networking and relationship-building
- Acted as a key liaison between clients and the sales team, ensuring seamless communication and understanding of client needs
- Addressed customer concerns and inquiries promptly, maintaining a high level of customer satisfaction and loyalty
- Awarded for consistently exceeding sales targets and contributing to the overall success of the sales department
ASSISTANT MANAGER
Kiss My Axe
01.2023 - 11.2023
- Assessed strengths and weaknesses in participant performance to identify areas for further development
- Coached groups and individuals in fundamentals of specific sports
- Demonstrated activities or moves by breaking tasks down into sequences
- Analyzed strengths and mistakes of opponent teams to improve strategies of the game
- Supervised day-to-day operations to meet performance, quality and service expectations.
STORE ASSISTANT CASUAL
Universal Store
05.2023 - 11.2023
- Prioritized greeting arriving customers with exceptional customer service
- Satisfied customers with personalized support, helping locate merchandise and suggesting related products based on individual needs
- Supported store management with diverse leadership and operations tasks
- Drove sales success by building displays and merchandising products
Liquor Store Clerk
Thirsty Camel
11.2023 - 11.2024
- Managed opening and closing duties such as setting up register tills, counting cash drawers and reconciling discrepancies
- Demonstrated excellent customer service skills in handling customer inquiries, complaints and requests for product information
- Performed regular inventory checks to monitor stock levels, ordered additional items as needed
BARTENDER
Pinsent
11.2023 - 11.2024
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
Education
HIGH SCHOOL DIPLOMA -
Corowa High School
11.2022
Skills
- Goal-Driven
- Team player attitude
- Positive Customer Engagement
- Store Operations
- Retail Management
- Sales Strategies
- Time management
- Team collaboration
- Customer service/assistance
- Outgoing personality
- Positive attitude and enthusiasm
Certification
RSA
Responsible Gambling Services
Advance Responsible Conduct of Gaming
Timeline
Liquor Store Clerk
Thirsty Camel
11.2023 - 11.2024
BARTENDER
Pinsent
11.2023 - 11.2024
STORE ASSISTANT CASUAL
Universal Store
05.2023 - 11.2023
ASSISTANT MANAGER
Kiss My Axe
01.2023 - 11.2023
SALES CONSULTANT
DJ City
11.2022 - 04.2023
FAST FOOD WORKER
Mcdonalds
12.2020 - 01.2022
HIGH SCHOOL DIPLOMA -
Corowa High School
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