Harrison Krotiris
Melbourne,Australia
Summary
I am a dynamic and results-driven professional with a strong background in managing complex projects within the aviation sector. As an Engineering Project Manager in Fleet Development at Jetstar Airways, I led the delivery of new aircraft into the Jetstar fleet for the Qantas Group, guiding cross-functional teams through intricate implementation processes to ensure seamless acquisition and entry into service. My commitment to continuous improvement and attention to detail enhanced both operational efficiency and fleet performance. Working closely with Airbus teams in Hamburg and Toulouse, often across international time zones, I developed strong global stakeholder relationships and learned to navigate diverse working cultures with agility. With a solid educational foundation and broad project management experience, I am eager to apply my skills to new challenges and deliver meaningful value to my next team.
Overview
13
13
years of professional experience
Work History
Shop Manager
bikeNOW
Melbourne, Australia
11.2024 - Current
- Manage end-to-end shop operations, ensuring a seamless customer experience and efficient daily functioning of the business
- Lead supplier relationship management, including negotiating terms, managing accounts, and ensuring timely product delivery
- Strategically select product ranges based on market trends, customer demand, and seasonal considerations to optimise sales and inventory turnover
- Liaise directly with manufacturers to plan stock timelines and ensure supply meets forecasted demand
- Oversee a team of staff, implementing structured incentive and motivation programs to drive performance and service standards
- Create and manage staff rosters, ensuring adequate coverage and efficiency across peak and off-peak periods
- Monitor and manage the cash flow of the business, including budgeting, cost control, and financial forecasting
- Introduced process improvements across inventory management and customer service workflows to enhance efficiency and profitability
Engineering Project Manager
Jetstar Airways
Melbourne, Australia
12.2023 - 07.2024
- Project lead for the introduction of new Airbus A321NEO aircraft into the Jetstar fleet, coordinating with various other internal business units to ensure seamless entry into service.
- Oversaw the aircraft build process, ensuring regular communication with Airbus in both Toulouse and Hamburg to verify that each aircraft met Jetstar's specifications and achieved key milestones for the aircraft delivery critical path schedule.
- Facilitated the timely completion of tasks by various working groups, ensuring seamless aircraft readiness for delivery acceptance and integration into the fleet.
- Maintained regular communication with the Australian aviation regulator, 'Civil Aviation Safety Authority' (CASA), to ensure all national regulatory requirements were met for each aircraft.
- Managed delivery logistics and requirements to ensure a smooth handover from Airbus to Jetstar during the critical transition period for the aircraft Transfer of Title.
- Conducted on-site visits to the Airbus Hamburg facility as part of the role and responsibility for Jetstar while gaining deeper insights and first hand experience of the aircraft production processes.
- Implemented change management guidelines to assess and mitigate key risks and business impacts for the integration of aircraft into the fleet.
Project Coordinator
Jetstar Airways
Melbourne, Australia
11.2022 - 12.2023
- Responsible for managing Jetstar's leased aircraft portfolio. This involved communicating with various external lessors on a regular basis, providing necessary and critical information as necessary.
- Periodically collated flight utilisation data for Jetstar's leased aircraft and communicate this information internally to other stakeholders within Jetstar and in parallel with external Lessors.
- Ensured that leased aircraft underwent required maintenance during inspections, in compliance with the lessor's specifications.
- Maintained a comprehensive resource management model allowing the team to effectively manage the workload required by individuals involved in various Fleet Development projects.
- Provided valuable project support to the A321NEO aircraft induction program, maintaining the project milestone schedule in addition to various program dashboards which are used to communicate key information for various stakeholders in the airline.
Remuneration and Benefits Analyst
Jetstar Airways
Melbourne, Australia
02.2022 - 10.2022
- Coordinated movements and relocations for employees within the Jetstar business, liaising with internal and external stakeholders to ensure seamless transitions.
- Assisted hiring managers with the recruitment of international candidates, including coordination of visa applications and compliance with immigration requirements.
- Managed overseas tax compliance, ensuring timely payments to foreign tax authorities on behalf of expatriate employees.
- Contributed to the Remuneration Review project, collaborating with Qantas and Jetstar stakeholders from initiation through to the final stages, providing key insights and analysis.
- Conducted ad-hoc remuneration analysis using large data sets, focusing on areas such as gender pay equity across various business units.
- Developed and oversaw employee compensation and benefits programs, including the implementation of Purchase Additional Leave Schemes.
Business Analyst
Jetstar Airways
Melbourne, Australia
07.2021 - 02.2022
- Business Analyst within the Payroll team, focusing on auditing and reconciliation projects for the New Zealand workforce.
- Managed data collection and analysis processes, developing templates to ensure accurate payment reconciliations.
- Collaborated with project leadership to establish and adhere to timelines, ensuring timely delivery of key project milestones.
- Ensured the accuracy of data used in financial calculations, identifying and resolving issues as they arose.
- Improved processes by modifying data management files to adapt to changes in payroll information and ensure ongoing accuracy.
Renewal Data Specialist
Chubb Insurance
Melbourne, Australia
03.2021 - 07.2021
- Created comprehensive monthly 'Master Renewal Lists,' detailing all client policies scheduled for renewal in the upcoming months.
- Extracted, analysed, and consolidated large datasets from multiple systems, ensuring data accuracy and currency to compile renewal lists for various lines of business across Australia and New Zealand.
- Collaborated with managers to establish rolling timelines for the delivery of renewal lists, carefully balancing the time requirements for each stage of the process to meet deadlines efficiently.
- Liaised with key stakeholders across the business to implement necessary changes in policy renewals or renewal processes, ensuring smooth transitions and compliance with updated requirements.
Graduate
Jetstar Airways
Melbourne, Australia
02.2020 - 06.2021
- Collaborated with the 'Customer Experience' leadership team to support the rollout of the new Jetstar uniform, contributing to the strategic planning and execution of the project.
- Organised and facilitated regular feedback sessions with frontline employees trialing prototype uniforms, gathering insights to refine the final product.
- Engaged with the third-party garment supplier to relay employee feedback and assess the performance of tested fabrics, ensuring alignment with project goals.
- Led the disposal planning of the existing uniform inventory and managed the development of a project-specific microsite to support the uniform transition.
- Provided cross-functional support throughout the project, working closely with key stakeholders across various departments to ensure successful implementation.
Team Leader
180 Degrees Consulting
Melbourne, Australia
02.2019 - 09.2019
- Led a team of university-based consultants on projects aimed at helping clients resolve ongoing business challenges.
- Conducted regular client meetings to gain in-depth insights into their current business issues, fostering an open line of communication to monitor progress and adapt strategies as needed.
- Performed comprehensive research on identified problems to determine the most effective solutions, ensuring recommendations were well-informed and actionable.
- Presented proposed solutions to clients regularly, incorporating feedback to refine approaches and deliver improved outcomes with each project milestone.
Operations Coordinator
Uber
Melbourne, Australia
01.2018 - 12.2018
- Part of the UberEATS operations team covering over 20 cities across Australia and New Zealand, tasked with ensuring appropriate supply of service to meet and respond to live demand.
- Continuously implemented operating changes to the platform, primarily through adjusting the delivery radius of restaurant partners for each city.
- Conducted analysis on unfulfilled trips and diagnosed errors throughout the delivery process, thus working towards creating solutions to improve business efficiencies.
- Responsible for building performance reports on a regular basis, highlighting key operational KPI's on the UberEATS business model, and presented these in meetings with other stakeholders throughout the business.
Supervisor
Hoyts Cinemas
Melbourne, Australia
05.2012 - 12.2017
- Trained and mentored new employees regularly, delegating tasks effectively to ensure seamless team operations on both the floor and candy bar to deliver exceptional customer service.
- Managed operations under tight deadlines, promptly addressing service requests as well as emergency situations accordingly to maintain a positive customer experience.
- Was responsible for opening and closing the cinema complex, ensuring all areas were prepared and maintained to the highest standards for patron satisfaction.
- Oversaw cash handling, reconciliation, and reporting processes, ensuring accuracy and compliance with company policies.
Education
Victorian Certificate of Education (VCE) -
Wesley College
Melbourne, Australia11-2024
Master - International Business
RMIT
Melbourne, Australia07.2024
Certificate - Project Management Fundamentals
Australian Institute of Management
Melbourne, Australia07-2023
Certificate - China Study Tour Program
Shanghai University of International Business And Economics
Shanghai, China12-2019
Certificate - Business in China
Fudan University
Shanghai, China12-2019
Bachelor - Business Management
RMIT
Melbourne, Australia12-2018
Skills
- Team Leadership & Performance Management
- Supplier & Manufacturer Relationship Management
- Strategic Inventory & Product Planning
- Demand Forecasting & Supply Chain Coordination
- Process Improvement
- Rostering & Resource Management
- Change & Risk Management
- Process Improvement
- Problem Solving in Fast-paced Environments
- Project management tools
- Flydocs and Trax expertise
- Aerospace engineering principles
- Aviation regulatory compliance
- Critical thinker
- Willingness to learn
References
References available upon request.
Timeline
Shop Manager
bikeNOW
11.2024 - Current
Engineering Project Manager
Jetstar Airways
12.2023 - 07.2024
Project Coordinator
Jetstar Airways
11.2022 - 12.2023
Remuneration and Benefits Analyst
Jetstar Airways
02.2022 - 10.2022
Business Analyst
Jetstar Airways
07.2021 - 02.2022
Renewal Data Specialist
Chubb Insurance
03.2021 - 07.2021
Graduate
Jetstar Airways
02.2020 - 06.2021
Team Leader
180 Degrees Consulting
02.2019 - 09.2019
Operations Coordinator
Uber
01.2018 - 12.2018
Supervisor
Hoyts Cinemas
05.2012 - 12.2017
Victorian Certificate of Education (VCE) -
Wesley College
Master - International Business
RMIT
Certificate - Project Management Fundamentals
Australian Institute of Management
Certificate - China Study Tour Program
Shanghai University of International Business And Economics
Certificate - Business in China
Fudan University
Bachelor - Business Management
RMIT
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