Summary
Overview
Work History
Education
Skills
References
Timeline
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Harry McGown

Brisbane,QLD

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service and work ethic. With a passion and eagerness to transfer skills into the real estate industry, I'm looking for an innovative and ambitious agency such as Place.

Overview

5
5
years of professional experience

Work History

Restaurant Manager

Coca Chu
04.2022 - 04.2023
  • Won Silver Eminence award for 'Excellence' given out by Executive team annually
  • Lead a team of 33 staff in becoming highly profitable and efficient
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimising table turnover rates and enhancing menu offerings.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Assistant Restaurant Manager

Coca Chu
11.2021 - 04.2022
  • Tasked with the reopening of Coca Chu, resulting in recruiting entire team, all furniture selection and ordering as-well as working along side construction teams during building of venue
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Oversaw 30k worth of inventory ordering weekly and conducting control practices, reducing waste and maintaining optimal stock levels.
  • Conducted regular performance evaluations, providing constructive feedback for professional growth.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.

Restaurant Supervisor

Manta Ray
03.2021 - 11.2021
  • Improved customer satisfaction by ensuring consistent quality control along side fellow staff
  • Conducted daily team briefings breaking down the goals for the following service
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.

Cocktail Bartender

Coca Chu
08.2020 - 03.2021
  • Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
  • Improved speed of service by mastering multitasking skills during high-volume periods without sacrificing quality or presentation.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.

Cocktail Bartender

Rocco By Crystalbrook
03.2019 - 08.2020
  • Implemented successful upselling techniques to increase overall revenue for the establishment.
  • Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
  • Consistently met or exceeded performance targets set by management for drink sales and guest satisfaction scores.
  • Contributed to an inviting atmosphere by engaging with patrons in conversation while expertly mixing their desired beverages.

Cocktail Bartender

Salt House
12.2017 - 03.2019
  • Enhanced bar efficiency by maintaining a clean, organized, and well-stocked workspace.
  • Elevated guest experience with personalized cocktail recommendations based on their preferences.
  • Boosted sales of specialty drinks through engaging product demonstrations and tastings.
  • Developed innovative drink recipes to keep the menu fresh and up-to-date with current trends.

Education

Skills

  • Team Management
  • Customer Engagement
  • Budgeting
  • Schedule Coordination
  • Recruitment
  • Profit/Loss reports
  • Leadership
  • Team Collaboration

References

REFEREE’S UPON REQUEST

Timeline

Restaurant Manager

Coca Chu
04.2022 - 04.2023

Assistant Restaurant Manager

Coca Chu
11.2021 - 04.2022

Restaurant Supervisor

Manta Ray
03.2021 - 11.2021

Cocktail Bartender

Coca Chu
08.2020 - 03.2021

Cocktail Bartender

Rocco By Crystalbrook
03.2019 - 08.2020

Cocktail Bartender

Salt House
12.2017 - 03.2019

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Harry McGown