Hi, I’m
Harrison Micallef
Summary
Highly motivated and adaptable professional with a strong team-oriented mindset. Thrives in collaborative environments and demonstrates exceptional efficiency and effectiveness when working independently and in a group. Committed to continuous growth, approaches every opportunity with enthusiasm and a genuine desire to excel, aiming to contribute utmost to the organisations success. Exemplary customer service skills enable serving clients with a warm smile and a positive attitude, ensuring outstanding experiences throughout interactions with the company.
Overview
7
years of professional experience
4
Certification
Work History
Sydney Zoo
Visitor Experience Manager
2021.07 - Current (3 years & 2 months)
Job overview
- Welcome host and ticket validation.
- Members - selling day tickets, complaints, ancillary hires, fixing memberships, etc.
- ITO - Leading a group of international tourists around the zoo.
- Management - rosters, cash handling, staffing management, first aid responder, credit card reports.
Kmart
Assistant Store Manager / Customer Service Team
2019.02 - 2022.12 (3 years & 10 months)
Job overview
- Register and Receipt checking - welcoming customers into the store, dealing with self-serve machines, cash handling.
- Members desk - which includes returns, complaints, stock management, etc.
- Online - getting orders though online and packing them for customers.
- Management - rostering, dealing with corporate, complaints, staff dilemmas, cash and credit card handling.
Home, heat and BBQ
Sales Assistant
2017.09 - 2019.02 (1 year & 5 months)
Job overview
- Cash Register
- Work towards KPIs
- Stock management - order and stock count
Education
St. John Paul II Catholic College , Schofields
Year 10
12.2018
University Overview
Grade: 7 - 10
St. John Paul II Catholic College , Quakers Hill, NSW
Year 12
09.2020
University Overview
Grade: 11 - 12
Western Sydney University , Sydney, NSW
Diploma In Science - Extended from Science
09.2022
TAFE (Bankstown)
Animal Study’s Cert II
07.2023
University Overview
- Cert II in animal studies
- Cert III in captive and exhibited animals
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
- Time Management
- Training and mentoring
- Decision-Making
- Excellent time management skills
- Cash Handling
- Complaint resolution
- Team Building and Leadership
Certification
- Working with children check, 12/31/25
- Police background check, 12/31/25
- First aid certificate, 11/30/23
- Responsible service of alcohol
- Fully vaccinated, 05/18/22
Contactmessage
If there's anything else I can assist you with don't hesitate to contact me, I'm excited to hear back from you and successfully help assist your business. Contact me at my phone '0435 277 362' or my personal email 'Hmicallef246@gmail.com' to discuss further. Thanks for your time, all the best.
References
References are available upon request.
Timeline
Visitor Experience Manager
Sydney Zoo
2021.07 - Current (3 years & 2 months)
Assistant Store Manager / Customer Service Team
Kmart
2019.02 - 2022.12 (3 years & 10 months)
Sales Assistant
Home, heat and BBQ
2017.09 - 2019.02 (1 year & 5 months)
St. John Paul II Catholic College
Year 10
St. John Paul II Catholic College
Year 12
Western Sydney University
Diploma In Science - Extended from Science
TAFE (Bankstown)
Animal Study’s Cert II
- Working with children check, 12/31/25
- Police background check, 12/31/25
- First aid certificate, 11/30/23
- Responsible service of alcohol
- Fully vaccinated, 05/18/22
Similar Profiles
Dennis VranicDennis Vranic
Stores Team Leader at Sydney ZooStores Team Leader at Sydney Zoo
MADISON-ROSE CLEGGMADISON-ROSE CLEGG
Casual Retail Assistant at Sydney ZooCasual Retail Assistant at Sydney Zoo
Natalie GonzalezNatalie Gonzalez
Rehab Keeper and Aquarist at Sea Life Sydney Aquarium/ Wildlife Sydney ZooRehab Keeper and Aquarist at Sea Life Sydney Aquarium/ Wildlife Sydney Zoo