Harrison Muthui
Community outreach Cordinator
Perth
Summary
Highly dedicated and resourceful Community Service Worker with a stellar record of community involvement and conflict resolution. Adept at helping community members find creative and productive solutions for issues with housing, employment, and health care. Strong multitasker able to handle a number of simultaneous client questions and problems with high accuracy and efficiency.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Community Services Officer
Skilled Healthcare Services and Staffing Agency
Perth
10.2021 - Current
- Maintained confidential case documentation in line with data protection regulations.
- Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Responded proactively to changing circumstances for optimised service user care.
- Attended regular training and supervision workshops for improved service user support.
- Used assessment findings to action necessary care plan adaptations.
- Built positive, productive client relationships for enhanced social support.
- Created targeted support programmes based on client interviews and assessments.
Cleaning Supervisor
Glass House Cleaners
Perth
08.2020 - 09.2021
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Reviewed work schedules to enhance efficiencies.
- Minimised wastage by promoting appropriate use of equipment and materials.
- Inspected cleaning quality to achieve pristine standards.
- Oversaw cleaning for multiple clients and sites.
- Planned schedule to maximise bookings and deliver deep cleans.
- Delivered constructive feedback to improve cleaning staff performance.
- Guided staff to handle chemical solutions in line with COSHH.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Liaised with clients to provide quotes and determine cleaning needs.
- Specialised in office and retail cleaning services.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Communicated management feedback to improve team performance.
- Trained staff in proper cleaning, sanitisation and infection control.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Met health and hygiene regulations through rigorous cleaning rotas.
- Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
- Briefed staff on daily cleaning requirements and delegated tasks to suitable candidates.
- Stocked rooms with required towels, linen and toiletries.
- Acted as point of contact and motivation for employees.
- Scheduled work shifts to meet cleaning needs and staffing requirements.
- Increased team productivity through effective staff planning, coordination and task delegation.
- Reported on accidents and investigated incidents to protect staff safety.
- Evaluated employees regularly to assess performance and provide feedback.
- Used excellent problem-solving skills to quickly resolve issues.
- Responded proactively to changing housekeeping requirements.
- Escalated issues and complaints for prompt management resolution.
Disability Support Worker
Multicultural Services Centre
Perth
03.2017 - 07.2019
- Checked medication schedules and patient needs to verify correct medication administration.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Kept close eye on client vital signs and tracked behaviours to keep healthcare supervisor well-informed.
- Met needs of clients with learning difficulties and handled challenging behaviours.
- Collaborated with parents on home care and support for children with disabilities.
- Worked alongside team of multidisciplinary professionals to devise care plans managing complex compound problems.
- Designed individualised plans detailing daily activities and needs for patients.
- Ran errands, managed laundry and completed weekly grocery shopping to assist patient with needs.
- Assisted clients with bathing and personal grooming to maintain self-esteem and general wellness.
- Determined ongoing patient safety, promptly reporting concerns about abuse or safeguarding issues to care managers.
- Maintained daily safety by keeping tidy, clean and hazard-free home environments.
- Provided safe mobility support to help patients move around personal and public spaces.
- Kept detailed daily logs with care actions, patient behaviours and all incidents.
- Supported clients with rehabilitation and socialisation in community settings.
- Reported on clients' progress to evaluate service impact.
- Adapted support where possible to increase service accessibility.
- Listened to clients' current struggles to signpost relevant support.
Food Packer
Gate Gourmet group
Perth
02.2015 - 06.2016
- Completed cleaning checklists for equipment and production areas.
- Completed assigned packing tasks within target timeframes.
- Sanitised equipment, tables and floors in food production workspaces.
- Labelled products with name, batch number and relevant date information.
- Handled delicate and perishable products with care.
- Upheld health and safety regulations to protect staff and product lines.
- Checked products for quality and volume to meet company standards.
- Followed food hygiene standards to create high-quality products.
- Used company packaging materials and machinery to pack, weigh and label completed items for timely shipment to customers.
- Followed instructions and completed delegated tasks to agreed standards.
- Inspected products to support quality assurance, reporting damaged or inadequate stock.
- Wore protective clothing for excellent health and hygiene standards.
Food and Beverage Packaging Specialist
NAS Airport Services
Perth
02.2010 - 02.2014
- Weighed and measured food items to meet set portion standards.
- Labelled products with name, batch number and relevant date information.
- Packed and transported dried foodstuffs in large containers.
- Sealed lids and containers to prevent spoilage.
- Completed assigned packing tasks within target timeframes.
- Checked products for quality and volume to meet company standards.
- Sanitised equipment, tables and floors in food production workspaces.
- Handled delicate and perishable products with care.
- Completed cleaning checklists for equipment and production areas.
- Upheld health and safety regulations to protect staff and product lines.
- Transported goods to appropriate storage areas.
- Followed food hygiene standards to create high-quality products.
- Received and reviewed new orders, locating requested merchandise and processing promptly.
- Applied Good Manufacturing Practices (GMP)s for smooth, safe production.
Education
Bachelor of Business Administration - Business
Kenya Methodist University
Nairobi Kenya 02.2010 - 11.2013
Certified Public Accountant - Accountung
Strathmore Univesity
Nairobi Kenya 01.2011 - 12.2012
Certified Public Accountant - Accounting
Strathmore University
Nairobi Kenya 01.2010 - 12.2010
Certificate - Data Entry
Nairobi School of professional studies
Nairobi Kenya 02.2008 - 11.2009
A-Levels - High School Qualifications
Waa High School
Mombasa Kenya 01.1988 - 12.1989
Kenya Certificate of Education - O-Level Qualifications
Migwani Boys High School
Nairobi Kenya 01.1984 - 12.1987
Skills
Community service Officer
undefinedAccomplishments
- Supervised team responsible for executing well on projects, leading to 50% increased revenue.
- Implemented new process, streamlining work and increasing efficiency.
- Documented and resolved issues as a community services officer contributing to ehanced client relationship, confidence and trust
Timeline
Community Services Officer
Skilled Healthcare Services and Staffing Agency
10.2021 - Current
Cleaning Supervisor
Glass House Cleaners
08.2020 - 09.2021
Disability Support Worker
Multicultural Services Centre
03.2017 - 07.2019
Food Packer
Gate Gourmet group
02.2015 - 06.2016
Certified Public Accountant - Accountung
Strathmore Univesity
01.2011 - 12.2012
Food and Beverage Packaging Specialist
NAS Airport Services
02.2010 - 02.2014
Bachelor of Business Administration - Business
Kenya Methodist University
02.2010 - 11.2013
Certified Public Accountant - Accounting
Strathmore University
01.2010 - 12.2010
Certificate - Data Entry
Nairobi School of professional studies
02.2008 - 11.2009
A-Levels - High School Qualifications
Waa High School
01.1988 - 12.1989
Kenya Certificate of Education - O-Level Qualifications
Migwani Boys High School
01.1984 - 12.1987
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