Harrison Sherwen
Sydney,NSW
Summary
Determined Closer with documented success in competitive, fast-paced sales environments. Track record of exceeding expectations and sales goals to drive profit and revenue growth. Collaborating with team members to deliver exceptional customer service.
Overview
9
9
years of professional experience
Work History
Sales Manager
EMF Performance & Fitness Centres
Sydney , NSW
2023.01 - 2024.02
- Networked to build client base and promote products to new and existing clients.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
- Provided feedback to management regarding changes needed in order to optimize sales processes.
- Conducted follow-up calls with customers to ensure satisfaction with their purchases.
- Generated leads and qualified prospects through cold-calling and networking.
- Developed and implemented membership packages to increase sales.
- Created and managed monthly promotions for memberships.
- Developed strategies to improve customer service experience for potential members.
- Provided support in the recruitment, selection, and training of new membership sales personnel.
- Analyzed financial data on a regular basis to identify trends in membership sales growth or decline.
- Worked closely with other departments within the organization to ensure smooth operation of membership program initiatives.
- Utilized Member360 to maintain membership database of 2000 members.
- Marketed online presence through successful Instagram and Facebook social media campaigns.
- Coached, developed and motivated team to achieve revenue goals.
- Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
Technical Sales Representative
Modern Frameless Glass System's
Sydney , NSW
2021.03 - 2023.01
- Present, promote and sell products using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed upon sales targets and outcomes
- Coordinate sales effort with team members
- Supply management with reports on customer needs, problems, interests and potential for new products
- Negotiated contracts with vendors and suppliers.
- Resolved customer complaints in a timely manner.
- Assisted customers in selecting the most appropriate technical solutions for their needs.
- Participated in team meetings to discuss progress on current projects or initiatives.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
Warehouse Assistant
Modern Frameless Glass Systems
Sydney , NSW
2018.11 - 2020.02
- Continuously improve through feedback
- Resolving customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management
- Servicing existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
- Unload and load trucks with forklift
- Manually handling glass
- Delivering glass on Truck to customers
- Unpacking shipments and containers
- Packing and sending out orders.
Cashier/Usher
Event Cinemas
Sydney
2014.10 - 2017.12
- Front-line Customer service to guests at movie theaters
- Greeting customers, operating cash registers for ticket and concessions
- Operating point of sale terminals under very busy conditions
- Organising and conducting corporate bookings as well as special events
- Managing a cash till
- Organising stock as well as stock-take
- Managing Customer complaints and developing resolutions as well as making recommendations to management.
Education
Cert 3 and 4 in Fitness -
Vast Fitness Academy
05.2024
ACE Forklift -
ACE Forklift Training & Assessing
11.2019
Bachelor of Business Adminstration -
University of Notre Dame Australia
2019-02
Skills
- Analytical problem solver
- Prospecting skills
- Client Relationship Management
- Sales team training
- Solution selling
- Risk Mitigation
- CRM Software
- Goal Setting
- Excellent communication skills
- Persuasive Negotiations
Living Overseas
Hangzhou, 01/01/05, 01/01/08, Went to an international School Learnt mandarin with Chinese language Tutor
References
- Scott Pritchard, Modern Frameless Glass Systems, scotty.pritchard@mfgs.com.au, 0406130779
- James Honor, St George Christian School, principal@sgcs.com.au, 0419468390
- Joshua Duggan, Event Cinemas, Josh.duggan97@gmail.com, 0423375184
Extracurricular Activities
Bodybuilding
Hobbies and Interests
- Weight Training
- Boating
- Paddle boarding
- Soccer
- Bush-walks
- Travelling
- NRL
Timeline
Sales Manager
EMF Performance & Fitness Centres
2023.01 - 2024.02
Technical Sales Representative
Modern Frameless Glass System's
2021.03 - 2023.01
Warehouse Assistant
Modern Frameless Glass Systems
2018.11 - 2020.02
Cashier/Usher
Event Cinemas
2014.10 - 2017.12
Cert 3 and 4 in Fitness -
Vast Fitness Academy
ACE Forklift -
ACE Forklift Training & Assessing
Bachelor of Business Adminstration -
University of Notre Dame Australia
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