Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Harrison Stankovic

Mandurah,Australia

Summary

Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Overview

6
6
years of professional experience

Work History

Bartender - Approved Manager

The Cut Golf Course
10.2023 - Current
  • Created a series of creative and innovative cocktails that increased sales by 20%
  • Managed a staff of 5 bartenders, resulting in improved efficiency and customer satisfaction
  • Collaborated with the kitchen staff to ensure a smooth and efficient food and drink service
  • Trained and supervised new bar staff on menu items, customer service, and safety protocols
  • Ensured guests and staff’s safety by adhering to all safety protocols and regulations
  • Improved the bar’s efficiency by streamlining the ordering and delivery process
  • Demonstrated knowledge of an extensive variety of liquors and cocktails
  • Up-sold menu items to increase profits
  • Organized and inventoried bar supplies
  • Used conflict resolution techniques to diffuse tense situations and maintain a positive atmosphere

Dominos Delivery Expert

Dominos
09.2022 - 01.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.

Optical Dispenser

Specsavers
12.2021 - 07.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Confirmed quality control standards were met for all eyewear and contact lenses.

Customer Service

Mandurah Noodle Shop
10.2019 - 12.2021
  • Taking orders both over the phone and at counter adhering to dietary requirements
  • Operate point of sale
  • Opening and closing procedures
  • Ensure all areas are cleaned to required standards

Education

Year 12 WACE -

Mandurah Catholic College
10.2022

Skills

  • Leadership Skills
  • Closing (Sales)
  • Merchandising
  • Problem Solving
  • Writing Skills
  • Management
  • Communications
  • Hospitality
  • Teamwork
  • Accounting Skills
  • Customer Service
  • Time Management
  • Cash Register
  • Quality Control
  • Enthusiastic
  • Willingness To Learn

LANGUAGES

English

Timeline

Bartender - Approved Manager

The Cut Golf Course
10.2023 - Current

Dominos Delivery Expert

Dominos
09.2022 - 01.2024

Optical Dispenser

Specsavers
12.2021 - 07.2023

Customer Service

Mandurah Noodle Shop
10.2019 - 12.2021

Year 12 WACE -

Mandurah Catholic College

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Harrison Stankovic