Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Harrison Todd

Doncaster East,VIC

Summary

Dedicated and self-motivated individual with a passion for youth development and a strong customer and support focus. Currently studying Business Management at Swinburne University, with over five years of combined experience in retail, technical apprenticeship, and sports coaching. Proven ability to deliver engaging youth programs, provide individual support, and foster leadership and participation among young people. Committed to ethical practice and quality outcomes, with excellent communication, organisational, and interpersonal skills.

Overview

3
3
years of professional experience

Work History

Sales Associate

Tk Maxx
08.2023 - Current

TK Maxx Doncaster

  • Provided excellent customer service and maintained a high level of store presentation.
  • Assisted with inventory management and merchandising.
  • Handled cash transactions and operated the POS system.
  • Dealt with handling and resolving difficult customers in a respectful manner.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Refrigeration and Air Conditioning Technician

AG Coomb's
11.2021 - 08.2023

AG Coomb's
Refrigeration Apprentice

  • Assisted in the installation, maintenance, and repair of refrigeration systems.
  • Gained hands-on experience in technical troubleshooting and problem-solving.
  • Adhered to safety standards and industry regulations.
  • Built relationships with colleges and customers
  • Enhanced customer satisfaction by addressing and resolving service complaints promptly and professionally.
  • Streamlined workflow processes by maintaining an organised inventory of tools, parts, and supplies necessary for jobs.
  • Maintained safety standards by using appropriate protective gear and adhering to best practices.

Education

Bachelors - Business Administration And Management

Swinburne University of Tech
Melbourne, VIC
11.2026

Completed VCE -

Marcellin College
Bulleen, VIC
10.2019

Skills

    • Individual Support and Mentorship
    • Leadership and Team Building
    • Strong Communication (Written and Verbal)
    • Microsoft Office Suite Proficiency
    • Time Management and Organizational Skills
    • Customer Service Excellence
      • Understanding of Youth Needs and Issues
      • Time Management
      • Problem-solving skills
      • Listening Skills
      • Customer Service
      • Teamwork and Collaboration

Additional Information

Volunteer Experience

Boys' Basketball Team
Coach
2017-2018

  • Coached and mentored a boys' basketball team, leading them to win championships.
  • Developed training programs and organized practice sessions.
  • Fostered teamwork, sportsmanship, and personal growth among team members.
  • Experience in working with youth

As a coach for a boys' basketball team, I developed and implemented training programs that led the team to win championships. This role involved mentoring and guiding young athletes, fostering teamwork, and encouraging personal growth and sportsmanship. My experience as a coach has honed my ability to connect with young people, understand their needs, and support their development in a positive and structured environment.

Milgate Primary School – Work Experience
Year 10 Work Experience (2017)

During my Year 10 work experience at Milgate Primary School in 2017, I assisted in the Physical Education (P.E.) department, working with a diverse group of children, including those with disabilities. This role involved:

  • Supporting P.E. teachers in organizing and conducting activities.
  • Providing individualized attention and assistance to students with special needs.
  • Encouraging participation and inclusivity in sports and physical activities.
  • Helping to create a positive and supportive environment for all students.


This experience taught me the importance of inclusivity and the ability to adapt activities to meet the needs of all young people, including those with disabilities. Working in a school setting helped me develop patience, empathy, and effective communication skills, which are essential for supporting young people in various circumstances.

This experience also underscores my commitment to fostering an environment where every young person feels valued and included. My ability to provide individualised support and encourage active participation aligns well with the requirements of the youth work role, where understanding and addressing the diverse needs of young people is crucial.

Timeline

Sales Associate

Tk Maxx
08.2023 - Current

Refrigeration and Air Conditioning Technician

AG Coomb's
11.2021 - 08.2023

Bachelors - Business Administration And Management

Swinburne University of Tech

Completed VCE -

Marcellin College
Harrison Todd