Harrison Turner
Yarrabah,QLD
Summary
My professional goal is to be a positive manager that inspires others and creates an environment where people feel valued and supported. Resourceful administrative professional with in-depth understanding of all areas of business operations, including meeting support, correspondence management and financial administration. Excellent communication, interpersonal and planning skills with an analytical approach to solving routine and complex problems. Leader in operations management,finance and budget development.
Overview
5
5
years of professional experience
Work History
Business Support Officer
RPS AAP Consulting
04.2023 - Current
- Invoicing, accounts, raising purchase orders
- Phone calls in and out going
- Setting up projects
- Budgeting funds for projects
- Administrative duties
- Writing, editing and finalising fee proposals and professional documents.
- Supported special financial and business projects with administrative assistance.
- Observed all laws, regulations and other applicable obligations.
- Monitored executive and site schedules to coordinate meetings and corporate events.
- Managed day-to-day development issues.
- Evaluated business data and reported findings to inform stakeholders.
- Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
- Contributed to economic success by participating in budgeting process.
Rental Service Officer
Bargain Car Rentals
01.2021 - 01.2023
- Making bookings, over the phone and in person
- Computer skills
- Office maintenance
- Upselling
- Meeting KPI’s
- Problem solving and meeting customer needs
- Managing staff
- Managing daily operations of the business
- Managing a fleet of over 200 cars.
- Managed multiple tasks in high-volume environment.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Helped train new staff on company policies, procedures and standards, boosting productivity.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Provided callers with product and customer service information to foster brand loyalty.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Business Manager
Turneround Tutoring
06.2022 - 07.2022
- Communicated with customers positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Oversaw proactive coordination of daily operations.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supported business management projects by monitoring and tracking risks, issues and action items.
Cook Manager
Surfcoast Seafood
08.2018 - 06.2021
- Deep fryer experience
- Money handling skills, POS skills
- Rostering staff, running of the business.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
Bachelor of Business - International Business
University Sunshine Coast
Sunshine Coast, QLD2023
Queensland Certificate of Education -
Pacific Lutheran College
Sunshine Coast, QLD01.2018
Skills
- Working under pressure
- Customer service skill
- Managing staff / rosters / leave requests
- Managing daily operations in a business
- Ability to multi-task
- Strong Word, Excel, PowerPoint, PDF, and other Microsoft applications skills
- Invoicing and accounts payable / receivable experience
- Project set ups
- The ability to learn new systems fast
- Communication with clients and stakeholders
- Administrative Support
- Driving Continuous Improvement
- Operations Management
Additional Information
Currently awaiting approval of Blue Card. Recent police check in the previous 12 months.
References
Megan Davis, RPS AAP Consulting, General manager, 0411 440 356 Eden Stubbings, Bargain Car Rentals, Manager, 0435475143 Todd Forest, Amber Werchon Property, Placement supervisor, 0439112522
Timeline
Business Support Officer
RPS AAP Consulting
04.2023 - Current
Business Manager
Turneround Tutoring
06.2022 - 07.2022
Rental Service Officer
Bargain Car Rentals
01.2021 - 01.2023
Cook Manager
Surfcoast Seafood
08.2018 - 06.2021
Bachelor of Business - International Business
University Sunshine Coast
Queensland Certificate of Education -
Pacific Lutheran College
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