Harrison Armstrong

Taco Bell

09.2021 - Current

Operational Excellence: Managed a high-intensity fast-food restaurant approximately serving 250-300 customers per day and proactively ordering inventory from multiple suppliers to align with sales fluctuations such as sports events, holidays and weekends.
Financial Management: Handled cash operations, serving as a cashier, managing deposits of up to $500 daily, and accurately counting floats of $1500-2000.
Comprehensive Operations Oversight: Maintained operations efficiency through daily tasks such as recording product expiry dates, ensuring food safety standards, conducting inventory counts, preparing appropriate amounts of product for peak periods, and allocating staff breaks.
Team Development and Diversity Advocacy: Mentored junior team members, cross-trained employees for agility of store operation, and championed diversity and inclusion. Thus fostering an efficient, innovative workplace that promoted staff retention and positive rapport. Addressed bottlenecks in staff operations and ensured compliance with industry regulations through implementation of company policies and training programs.
Conflict Resolution and Employee Relations: Actively resolved customer and staff conflicts by maintaining open, impartial communication, in a range of communication mediums. Handled customer enquiries in a professional and friendly manner, resulting in customer satisfaction and promoting customer loyalty.

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