Harrison Miller
Information Technology Specialist
Mindarie
Summary
I am a focused and energetic individual who has a high attention to detail. I am sociable, a good communicator, combined with an all-round, high level, technical ability in anything IT related. Studied accounting, finance, economics and IT during year 12 and I am passionate for anything related to the corporate world. I am driven, ambitious and I believe I will be an instant asset to any business in the field of IT
Overview
7
7
years of professional experience
Work History
Level 1 Systems Admin / Helpdesk Officer
John Hughes Group
05.2021 - Current
- Configured and installed hardware, devices, and software to set up work stations for new and existing employees.
- Troubleshooted physical and software issues on Desktops, Laptops, Printers, Scanners and mobile devices effectively
- Collaborated with team members to identify areas for process improvement and implement changes accordingly.
- Assisted users in troubleshooting software and hardware problems, resulting in minimal disruption to daily tasks.
- Provided basic end-user troubleshooting and desktop support.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- trained new helpdesk staff, bringing them up to speed to the daily operations of the team
- Participated in after-hours emergency support rotations as needed to ensure continuous service availability.
- Used ticketing systems to manage and process support actions and requests.
- Using Active directory and Azure Active directory online to create new users and Manage users Group Policy.
- Maintained Hyper-V Servers in 2 clusters.
Server Hoster
Self Employed
01.2018 - 01.2020
- Founded and Managed an Online Community and had multiple moderators under my command that would maintain order throughout the servers.
- Hosted multiple hyper-v servers to run multiple game sessions that members of the community would join
- Raised funds to purchase new equipment and distribute out to staff
- Later sold the community to peruse full time employment
Furniture Upholsterer
R&J upholsteries
01.2017 - 01.2021
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Education
Year 12 ATAR Mindarie Senior College -
Accounting and Finance ATAR - undefined
Economics ATAR - undefined
Information and Technology ATAR - undefined
Mathematics ATAR - undefined
English ATAR - undefined
Business and Management Course - undefined
First Aid HLTAID009 - 011 Certified - undefined
Cert II Information and Technology -
Skills
Communication
undefinedTimeline
Level 1 Systems Admin / Helpdesk Officer
John Hughes Group
05.2021 - Current
Server Hoster
Self Employed
01.2018 - 01.2020
Furniture Upholsterer
R&J upholsteries
01.2017 - 01.2021
Year 12 ATAR Mindarie Senior College -
Accounting and Finance ATAR - undefined
Economics ATAR - undefined
Information and Technology ATAR - undefined
Mathematics ATAR - undefined
English ATAR - undefined
Business and Management Course - undefined
First Aid HLTAID009 - 011 Certified - undefined
Cert II Information and Technology -
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