Summary
Overview
Work History
Skills
References
Timeline
Generic

Harrisson Yeoland

South Yarra,VIC

Summary

Experienced Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

7
7
years of professional experience

Work History

Senior Client Advisor

Louis Vuitton
06.2023 - Current
  • Cultivated long-lasting relationships with clients through consistent communication and personalized service.
  • Mentored junior advisors, fostering professional growth and contributing to team success.
  • Spearheaded initiatives aimed at enhancing the overall client experience, resulting in increased referral business from satisfied customers.
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.

Store Manager

Converse
06.2022 - 06.2023
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.

Store Manager

Sunglass Hut
05.2019 - 06.2022
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Supervisor

Coles Supermarket
09.2016 - 02.2021
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Skills

  • Customer Service Management
  • Store Merchandising
  • Operations Management
  • Culture Development
  • Team Leadership and Coaching
  • Goals and Performance
  • Customer Service
  • Networking Abilities
  • Analytical Thinking
  • Conflict Resolution
  • Interpersonal Skills

References

Referee's available upon request.

Timeline

Senior Client Advisor

Louis Vuitton
06.2023 - Current

Store Manager

Converse
06.2022 - 06.2023

Store Manager

Sunglass Hut
05.2019 - 06.2022

Supervisor

Coles Supermarket
09.2016 - 02.2021

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Harrisson Yeoland