Harrizen Thomas
Melbourne,VIC
Summary
Experienced Assistant Store Manager of Operations confidently leading a team for 2 years. Highly motivated leader responding to rapidly changing demands and opportunities with ease. Flexible manager with strong mathematical and cognitive skills encompassing utmost level of ethics and integrity. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Highly communicative and experienced in strategic planning, efficiency and team building. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager of Operations
Coles Express
Altona, VIC
07.2020 - Current
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Logged operational documents, store-to-store transfers and supplier receipts as set forth in company policy.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Approved regular payroll submissions for employees.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Supervisor
Nando's Restaurant
Altona, VIC
02.2014 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Identified individual employee's unique work styles and adapted management methods.
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Tracked and prepared quarterly reports of sales goals to management.
- Maintained compliance with company policies, objectives and communication goals.
Education
BBA - Accounting And Management
Holmes Institute
Melbourne, VIC07.2020
Skills
- Direct Sales
- Deadline Management
- Data Analysis
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Money Handling
- Customer Relations & service management
- Special Promotions Planning
- Team Leadership
- Employee Motivation
- Sales Tracking
- Performance Assessment
- Budget Control
- Decision Making
- Administrative Management
Timeline
Assistant Store Manager of Operations
Coles Express
07.2020 - Current
Supervisor
Nando's Restaurant
02.2014 - 02.2019
BBA - Accounting And Management
Holmes Institute