HARRY AGHA
Sydney,NSW
Summary
Harry is a seasoned corporate professional with a remarkable track record spanning 14 years. His skill set transcends various industries, making him an adaptable and inspiring candidate. Known for his passion and achievements, Harry possesses an unwavering drive to deliver exceptional business results while surpassing customer and stakeholder expectations. His ability to tackle new challenges with persistence and exceptional interpersonal skills has consistently positioned him as a valuable asset in every organisation he has been associated with. With a blend of experience, qualifications, and personal attributes, Harry is poised to deliver outstanding service and fuel organizational growth in any role he undertakes.
Overview
13
13
years of professional experience
Work History
Event Manager
Grape Estate Wines
01.2019 - Current
- Coordinate and manage administrative projects and wine tasting events on a monthly basis, ensuring compliance with relevant regulations and guidelines
- Manage all booking reservations for wine tasting events from end to end
- Work with business owner and various wineries on sourcing a range of wines for each wine tasting event
- Create order forms and prizes and overall event planning for the day including event set-up
- Carry out monthly financial summaries including Profit and Loss statements for the Business
- Coordinate and manage administrative projects and wine tasting events on a monthly basis, ensuring compliance with relevant regulations and guidelines
Case Manager
Commonwealth Bank of Australia / AIA Australia Ltd
07.2018 - Current
- Assist customers and stakeholders with the end-to-end with the claim management, process and investigations
- Implement sound case management strategies with clear objectives that result in accurate outcomes based on Life code of practice framework and risks assessments on claims
- Conduct interviews with clients and other stakeholders to gather and collate information and evidence to support claim assessments to determine liability
- Determine eligibility of payment outcomes through analysis of highly sensitive, financial, legal, medical and policy documents and data
- Implement and uphold Standard Operating Principles for the business unit, ensuring compliance with internal policies, procedures, and regulatory guidelines
- Manage several projects within the business related to risk remediation, task remediation, and process improvement projects, ensuring compliance with risk management frameworks and industry best practices
- Liaise with stakeholders including insurance stakeholders, medical practitioners, solicitors, accountants and claims investigators
- Lead and present complex cases to the claims board that directly impact the business, providing clear and well-documented explanations while adhering to regulatory requirements and organisational policies
Identity and Access Assurance Manager
Commonwealth Bank Of Australia, CBA
11.2017 - 07.2018
- Manage the Group ES (Enterprise Security) Portfolio, overseeing the implementation and coordination of various identity and access assurance initiatives across the organisation
- Implement and coordinate communications for various audiences within the group, including the CEO office, ensuring effective dissemination of relevant information regarding identity and access management
- Assist internal and external audit teams with risk and audit inquiries related to identity and access management, providing necessary documentation and support to ensure compliance with regulatory requirements and internal controls
- Identify issues of risk and opportunities for improvement in the identity and access management processes, systems, and policies, and develop remediation plans to address them effectively
- Develop and facilitate training packages to enhance the understanding and awareness of identity and access management practices among employees, ensuring compliance with security protocols and procedures
- Monitor and evaluate the Identity Management system from end to end, including the monitoring of user access, user provisioning, and access revocation, to ensure its effectiveness and adherence to security standards
- Manage and oversee escalations related to identity and access management issues, ensuring timely resolution and proper documentation of the incidents
- Update and implement Identity Management security policies and standards, ensuring alignment with industry best practices, regulatory requirements, and internal risk management frameworks.
Identity Management Lead
Commonwealth Bank of Australia
05.2017 - 11.2017
- Manage and respond to client enquiries in a timely and efficient manner, providing support and guidance on identity management-related matters
- Identify issues, risks, and improvement opportunities of identity management applications, related policies, procedures, and standards, and develop strategies to address them effectively
- Ensure that all IT services, applications, and practices, including security measures, meet optimal levels of performance and compliance with regulatory requirements, business owners' expectations, auditors' recommendations, and operational risk and compliance frameworks
- Collaborate with cross-functional teams, such as IT, security, compliance, and business units, to ensure proper alignment of identity management practices with organizational goals and objectives
Process and Compliance Analyst
Commonwealth Bank of Australia
01.2016 - 05.2017
- Communicate with clients and stakeholders, including suppliers, contract managers, relationship managers, and the broader management team, to facilitate effective collaboration and ensure compliance with relevant policies and procedures
- Support business units in system training and coaching related to supplier governance compliance and management, ensuring understanding and adherence to established processes
- Manage and respond to client and stakeholders' inquiries in a timely and efficient manner, providing accurate and helpful information while maintaining compliance with confidentiality and data protection requirements
- Identify issues, risks, and improvement opportunities related to Supplier Risk Management processes, systems, and practices, and develop strategies for their mitigation and enhancement
- Review existing policy documents and update policies and frameworks for the business to support the Supplier Governance Framework, aligning them with regulatory requirements and industry best practices
- Undertake remediation projects to ensure timely completion of contractual obligations with suppliers, identifying and addressing any gaps or non-compliance issues
- Ensure that suppliers are meeting their contractual obligations by maintaining a proactive relationship with them, conducting periodic reviews, and addressing any concerns or issues that arise
- Lead supplier governance meetings, facilitating productive discussions and ensuring that action items and follow-ups are completed by the respective owners in a timely manner
Continuous Improvement
Commonwealth Bank of Australia
07.2015 - 12.2015
- Develop simplification processes, utilizing the bank's productivity tools, such as Lean Six Sigma or other process improvement methodologies, to identify areas of inefficiency and streamline internal activities
- Ensure that all standard operating procedures are being created and followed, identifying any deviations or gaps and working with teams to address them and maintain compliance.
- Communicate continuous improvement updates and progress to senior management, providing regular reports, metrics, and recommendations for further enhancements
- Facilitate continuous improvement workshops within various teams and business units, guiding employees in identifying improvement opportunities, analyzing processes, and implementing changes
- Act as a subject matter expert and coach in continuous improvement methodologies, providing guidance and support to employees at all levels of the organisation
Various Customer Service & Analyst Roles
Commonwealth Bank of Australia
03.2010 - 01.2015
Education
Accreditation -
AP Psychology & Consulting
Certificate III Certificate IV -
Commonwealth Bank of Australia
Effective Communication
Commonwealth Bank of Australia
High School Diploma -
Arthur Phillip High School
Parramatta, NSW2007
Skills
- Leadership
- Creative Problem Solving
- Customer Service
- Risk Management
- Policy & Governance
- Stakeholder Management
- Time Management
- Teamwork
Additional Skills
- Excellent written and verbal communication skills
- Excellent collaboration skills
- Highly experienced with Microsoft Office Word, Presentation
- Project Management
- Team Leadership & Development
- Strong decision-making skills
- Critical Analysis
- Providing robust challenge
- Compliance advisory
- Regulatory interpretation and review
- Incident management
References
Available on request
Timeline
Event Manager
Grape Estate Wines
01.2019 - Current
Case Manager
Commonwealth Bank of Australia / AIA Australia Ltd
07.2018 - Current
Identity and Access Assurance Manager
Commonwealth Bank Of Australia, CBA
11.2017 - 07.2018
Identity Management Lead
Commonwealth Bank of Australia
05.2017 - 11.2017
Process and Compliance Analyst
Commonwealth Bank of Australia
01.2016 - 05.2017
Continuous Improvement
Commonwealth Bank of Australia
07.2015 - 12.2015
Various Customer Service & Analyst Roles
Commonwealth Bank of Australia
03.2010 - 01.2015
Accreditation -
AP Psychology & Consulting
Certificate III Certificate IV -
Commonwealth Bank of Australia
Effective Communication
Commonwealth Bank of Australia
High School Diploma -
Arthur Phillip High School
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