Harry Ashby-Kirk

• Led crew members in completing daily tasks, maintaining high-quality results .
• Maintained a clean and safe working environment by enforcing health regulations and conducting regular inspections.
• Helped man the bar during busy events such as charters , weddings and hen / stag party nights . While also being able to tie up the boat and ensure the safety of customers
• Effectively communicated with the captain and crew members to help ensure incredible customer service and safety

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• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
• Performed cash handling activities and secured nightly bank deposits.
• Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
• Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.

Made sure cleaning standards were maintained for a large scale upmarket student accommodation .

Helped plan and execute events for the students such as cocktail making , Halloween parties and cooking classes .

Helped ensure the safety of students , often having to deal with conflict , including having to collaborate with the police , to resolve certain incidents on sight

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.