Harry Bennett
Melbourne,Victoria
Summary
With a strong focus on multitasking and meticulous attention to detail, I have successfully enhanced customer satisfaction at Energy Locals through exceptional problem-solving and complaint handling skills. As a supervisor at Railway Hotel, my leadership abilities and effective interpersonal communication have significantly contributed to team efficiency. My extensive experience in both customer service and hospitality sectors demonstrates reliability and ability to thrive in fast-paced environments. With four years of front-of-house hospitality experience, coupled with a role as a kitchen hand at Railway Hotel and ongoing studies in a Certificate III in commercial cookery, I have gained invaluable knowledge on food safety protocols, kitchen operations, as well as the timing and preparation of salads and deserts.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Care Specialist
Energy Locals
03.2024 - Current
- Here I made inbound and outbound phone calls to customers, where I assist with customer’s queries and updates to their accounts, create payment plans as well as sales – signing the customer up with the company
Supervisor and Kitchen Hand
Railway Hotel
03.2023 - 03.2024
- Company Overview: Casually employed in South Melbourne
- Here I have learnt invaluable skills both as a supervisor and kitchen hand
- The skills I have learnt as a supervisor include: how to lead a team in a busy service period and delegating tasks to staff; how to open and close the business, including operating the bistro; scheduling staff breaks and managing the tills
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- The skills I have learnt as a kitchen hand include: how to prepare different salads as well as plating up salads; prepare and plate up desserts; how a kitchen runs, such as: the timing of preparing dishes and the different preparations required for each dish
Bar Tender and Food Waiter
The Edgar’s Inn
11.2022 - 02.2023
- Company Overview: Casually employed in Canberra
- This was a busy pub, so it was a fast-paced environment and you had to think quickly on your feet
Soccer Coach
Football Star Academy
07.2022 - 11.2022
- Company Overview: Casually employed in Melbourne
- This required a high level of group management, interpersonal, communication and organisational skills in order to provide an enjoyable and rewarding football experience
Bar Attendant
RUC Turner Bowls Club
12.2021 - 03.2022
- Company Overview: Casually employed in Canberra
- I was employed as a bar attendant in this popular and very busy club
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Client Service Officer
Services Australia
04.2020 - 07.2021
- Company Overview: Worked full-time through Hays Recruitment
- I was employed to receive and make outbound calls for the Youth and Students phone line as well as the debt recovery line
- The role required me to update and process customers information, as well as providing excellent customer service by ensuring that all customers understood the services and support that was available to them
- I was required to handle some quite difficult clients with patience, courtesy and respect at all times
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
Bartender
Venture Inn
10.2019 - 03.2020
- Company Overview: Worked full time in Reigate, Surrey, UK
- I was entrusted to manage the pub (including opening and closing responsibilities) when the owner/manager was absent as well as training new staff members and managing bookings
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waiter and Kitchen Hand
Stargazy Inn
07.2019 - 10.2019
- Company Overview: Worked full time in Port Isaac, Cornwall, UK
- Where throughout each shift I would swap between a waiter and a kitchen hand – where ever I was needed most I would help out there
- I was required to have a high attention to detail, work and think quickly in a high paced environment and provide exceptional customer service
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Bar Attendant
Brindabella Bar and Bistro
01.2019 - 05.2019
- Company Overview: Casually employed in Canberra
- This was my first job as a bar attendant, where I gained valuable knowledge and experience in all aspects of the role including barista training
Food and Beverage Attendant
Ainslie Group
12.2017 - 01.2019
- Company Overview: Casually employed at the Ainslie Football Club in Canberra
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
Installer
Solace Creations
04.2018 - 08.2018
- Company Overview: Worked full-time in Canberra
- Installing double glazed windows
- Worked full-time in Canberra
Fast Food Preparer
GEMA Group
03.2016 - 04.2018
- Company Overview: Casually employed at GIO stadium and Manuka oval in Canberra
- Preparing retail fast food at sporting and other events
- Enhanced customer satisfaction with quick and accurate food preparation, ensuring timely service.
- Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
- Delivered exceptional food quality by carefully following standardized recipes and maintaining consistency in taste and presentation.
- Implemented best practices for safe food handling procedures, minimizing cross-contamination risks in the kitchen space.
Junior Soccer Referee
01.2013 - 01.2016
Education
High School Diploma -
Daramalan College
Dickson, ACT10.2017
Skills
Customer service excellence
Multitasking Abilities
Teamwork and Collaboration
Attention to Detail
Interpersonal Skills
Reliability
Problem-solving abilities
Payment Processing and cash handling
Kitchen Communication
Cleanliness and hygiene
Calm under pressure
Food Safety
Certification
Certificate I and II in Hospitality
Responsible Service of Alcohol certificate
Completed a bartending course at CIT in November 2018
Timeline
Customer Care Specialist
Energy Locals
03.2024 - Current
Supervisor and Kitchen Hand
Railway Hotel
03.2023 - 03.2024
Bar Tender and Food Waiter
The Edgar’s Inn
11.2022 - 02.2023
Soccer Coach
Football Star Academy
07.2022 - 11.2022
Bar Attendant
RUC Turner Bowls Club
12.2021 - 03.2022
Client Service Officer
Services Australia
04.2020 - 07.2021
Bartender
Venture Inn
10.2019 - 03.2020
Waiter and Kitchen Hand
Stargazy Inn
07.2019 - 10.2019
Bar Attendant
Brindabella Bar and Bistro
01.2019 - 05.2019
Installer
Solace Creations
04.2018 - 08.2018
Food and Beverage Attendant
Ainslie Group
12.2017 - 01.2019
Fast Food Preparer
GEMA Group
03.2016 - 04.2018
Junior Soccer Referee
01.2013 - 01.2016
High School Diploma -
Daramalan College
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