Harry Brown
Wollongong,New South Wales
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, I believe I can contribute a lot in this felid with my many years experience in leadership and managerial roles. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Duty Manager
Novotel NorthBeach
12.2021 - Current
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Worked flexible hours across night, weekend, and holiday shifts
- Drove operational improvements which resulted in savings and improved profit margins
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution
- Offered friendly and efficient service to customers, handled challenging situations
- Used coordination and planning skills to achieve results according to schedule
- Offered great leadership to cooperate and function efficiently as a team.
Guest Service Agent/Concierge
Novotel NorthBeach
12.2020 - 12.2021
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Oversaw fast-paced front desk operations and guests' needs simultaneously whilst still upholding great outcomes.
- Maintained consistent positive customer feedback.
Cafe Supervisor/Barista
The Health Hut Cafe
01.2020 - 12.2020
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Stock management. Ordered ingredients, food and other supplies to maintain optimum inventory
- Managed display products effectively to achieve consistent sales with minimal waste
- Supported customers with unique dietary challenges with customisable menu offerings.
Education
Certificate IV In Real Estate: Real Estate -
REINSW - Sydney
04.2023
High School Diploma -
Young High School - Young, NSW
01.2018
Skills
- Verbal/written communication
- Leadership
- Critical Thinking
- Decisiveness
- Equanimity
- Revenue management
- Analytics/forecasting
- Staff Training and Development
- Conflict management/de-escalation
- Computer competence ie Microsoft applications & others
Certification
- HLTAID009: Provide Cardiopulmonary resuscitation
- HLTAID011; Provide First Aid
- HLTAID010: Provide Basic Life support
- Mental Health First Aid Workplace Cert
- PUAFER008 Confine small emergencies in a facility
Personal Information
Title: Hotel Management
Timeline
Front Office Duty Manager
Novotel NorthBeach
12.2021 - Current
Guest Service Agent/Concierge
Novotel NorthBeach
12.2020 - 12.2021
Cafe Supervisor/Barista
The Health Hut Cafe
01.2020 - 12.2020
Certificate IV In Real Estate: Real Estate -
REINSW - Sydney
High School Diploma -
Young High School - Young, NSW
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