Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Harry Clague

Kelvin Grove,QLD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Crew Trainer

McDonalds
Dalby, QLD
10.2020 - 02.2024
  • Instructed new team members on correct procedures for operations.
  • Monitored performance of crew members in the field, providing feedback and guidance when needed.
  • Provided constructive feedback and one-on-one coaching to employees.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Ensured that all safety protocols were followed during training sessions.
  • Collaborated with other trainers to develop effective methods for teaching new concepts.
  • Assisted management in developing strategies to improve customer service standards.
  • Provided written evaluations of employee performance to management.
  • Delivered group and individual needs-based training to personnel.
  • Maintained up-to-date records of all employees' training progress and certification status.
  • Administered tests at the end of each module to evaluate understanding of topics covered.

Education

Bachelor of Engineering - Mechanical Engineering

Queensland University of Technology
Kelvin Grove, QLD
11-2027

Skills

  • Team Building
  • Friendly, Positive Attitude
  • Organizational Skills
  • Organization
  • Maintenance & Repair
  • Training & Development
  • Relationship Building
  • Networking
  • Problem-Solving

References

Leslie Marshall - People Performance Manger at Dalby Mcdonald's.

  • Phone number: 0498765150
  • Email: Leslie_95@outlook.com

Jack Hunter - Assistant Restaurant Manager at Dalby Mcdonald's.

  • Phone Number: 0499779213
  • Email: Jackhunter0409@gmail.com

Timeline

Crew Trainer

McDonalds
10.2020 - 02.2024

Bachelor of Engineering - Mechanical Engineering

Queensland University of Technology

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Harry Clague