Harry Debole
Gold Coast,Qld
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Business Analyst
HUB24
Brisbane, Qld
07.2022 - Current
- Performed cost-benefit analysis of proposed changes to business processes.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
Pension Administrator
HUB24
Gold Coast, Qld
05.2022 - 06.2024
- Reviewed pension plan documents and performed calculations to ensure accuracy of retirement benefits.
- Processed requests for retirement distributions such as lump sums or annuities.
- Prepared reports summarizing the status of all active retirement accounts.
- Responded promptly to inquiries from participants regarding their account information.
- Educated clients on rules and regulations of retirement plans and answered related questions.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Risk Operations Analyst
HUB24
Gold Coast, QLD
02.2022 - 05.2024
- Monitored and analyzed risk operations data to identify trends and potential risks.
- Provided technical assistance to colleagues in understanding regulations governing risk operations.
- Coordinated the GS 007 audit of the HUB24 with Deliotte.
- Ensured adherence to established standards when processing payments or authorizing trades.
- Managed relationships with external vendors used for consulting or other services.
Payment Officer
HUB24
Gold Coast, QLD
06.2021 - 02.2022
- Processed payment requests and ensured accuracy of financial data.
- Analyzed and reconciled accounts to ensure compliance with internal policies and procedures.
- Maintained accurate records of all payments made.
- Communicated regularly with internal departments to ensure timely processing of payments.
- Assisted external customers with inquiries related to payment processes.
- Responded promptly to customer complaints about incorrect charges or delayed payments.
- Approved or rejected claims based on standard guidelines.
New Business Executive
HUB24
Gold Coast, QLD
11.2020 - 06.2021
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Provided feedback on products and services to management team for future development.
- Verified accuracy of data entered into company systems.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Loan Processing Officer
Bank of Queensland
Brisbane, QLD
10.2020 - 11.2020
- Reviewed loan applications for accuracy and completeness.
- Conducted credit checks and analyzed financial statements to assess loan eligibility.
- Prepared reports of loan application status for management review.
- Verified customer information, including income, employment history, and other documents.
- Processed loan payments in accordance with bank regulations.
- Performed data entry into the loan processing system.
- Assisted customers with completing required forms related to the loan process.
Personal Banking Officer
Diamond Bank Plc
Victoria Island, Lagos
02.2012 - 07.2016
- Provided customers with information on banking products and services.
- Developed relationships with clients to identify their financial needs and goals.
- Conducted customer service activities such as responding to inquiries, resolving complaints, and processing account transactions.
- Performed daily maintenance of customer accounts including deposits, withdrawals, transfers, and loan payments.
- Assisted customers in completing loan applications and reviewed documents for accuracy.
- Cross-sold bank products by providing advice on the benefits of additional services available.
- Researched and resolved discrepancies between customer records and account documentation.
- Generated reports detailing client activity for use in developing new business strategies.
- Collaborated with other departments to ensure quality service delivery to customers.
Credit Card Processing Team Member
Guaranty Trust Bank Plc
Victoria Island, Lagos
01.2011 - 01.2012
- Assisted customers with credit card transactions and inquiries.
- Processed payments from customers utilizing a variety of methods, including debit and credit cards, cash, checks, and electronic transfers.
- Resolved customer complaints regarding credit card processing issues in a timely manner.
- Analyzed and reconciled daily credit card settlement reports to ensure accuracy of all transactions.
- Communicated with other departments to ensure proper resolution of any discrepancies related to credit card processing activities.
- Performed routine maintenance on equipment used for processing credit cards.
- Processed refunds quickly and accurately when requested by customers or merchants.
Education
Master of Professional Accounting - Accounting
Torrens University
Brisbane, QLD06-2020
Bachelor of Engineering - Industrial Production Engineering
Nnamdi Azikiwe University
Anambra, Nigeria06-2020
Master of Engineering Project Management - Master of Engineering
Griffith University
Gold Coast06-2017
Skills
- Data Analysis
- Gap analysis
- Consulting
- CRM Systems
- Customer Needs Assessment
- Operations Analysis
- Negotiation
References
References available upon request.
Timeline
Business Analyst
HUB24
07.2022 - Current
Pension Administrator
HUB24
05.2022 - 06.2024
Risk Operations Analyst
HUB24
02.2022 - 05.2024
Payment Officer
HUB24
06.2021 - 02.2022
New Business Executive
HUB24
11.2020 - 06.2021
Loan Processing Officer
Bank of Queensland
10.2020 - 11.2020
Personal Banking Officer
Diamond Bank Plc
02.2012 - 07.2016
Credit Card Processing Team Member
Guaranty Trust Bank Plc
01.2011 - 01.2012
Master of Professional Accounting - Accounting
Torrens University
Bachelor of Engineering - Industrial Production Engineering
Nnamdi Azikiwe University
Master of Engineering Project Management - Master of Engineering
Griffith University
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