HARRY DENNIS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Business Support Consultant
BANKWEST
03.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintained strict compliance with all relevant regulations and industry best practices throughout all aspects of business operations.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Senior Account Manager
PIONEER CREDIT SOLUTIONS
11.2017 - Current
- Located customers with overdue accounts and solicited payments in compliance with fair debt collection practices.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Used skip tracing and other techniques to locate debtors.
- Maintained high volume of calls and met the demands of a busy and productive specialist group.
- Achieved performance goals on consistent basis.
Auxiliary Officer
WA GOVERNMENT
06.2014 - 11.2017
- Provide essential support to WA Police Officers through the admission, custody and release of detainees in the Perth Watch House.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Completed intake paperwork, fingerprints and searches.
- Escorted detainees to and from cells, court, hospital and medical appointments.
- Conducted routine and emergency head counts.
Telemarketer/Sales
SOLAVISION AUSTRALIA
05.2012 - 06.2014
- Acted as first point of contact to set appointments for prospective clients.
- Scheduled and confirmed appointments and meetings for the senior management team.
- Established and maintained client rapport by utilising quality customer service.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
SALES MEMBER/CUSTOMER SERVICE
TELSTRA TGA
05.2011 - 05.2012
- Delivered scripted sales talks to customers via manual and automated dialing systems.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Opened new accounts and documented personal and payment information.
- Solved customer challenges by offering relevant products and services.
Education
High School diploma -
Clarkson Community High School
01.2010
Skills
- Customer communications
- Product knowledge
- Customer service optimization
- Verbal and written communication
- Problem-solving
- Multitasking skills
- Relationship building
- Negotiating
Timeline
Business Support Consultant
BANKWEST
03.2023 - Current
Senior Account Manager
PIONEER CREDIT SOLUTIONS
11.2017 - Current
Auxiliary Officer
WA GOVERNMENT
06.2014 - 11.2017
Telemarketer/Sales
SOLAVISION AUSTRALIA
05.2012 - 06.2014
SALES MEMBER/CUSTOMER SERVICE
TELSTRA TGA
05.2011 - 05.2012
High School diploma -
Clarkson Community High School
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