Harry Dodshon
Longueville
Summary
Results-driven Sales and Customer Service professional with extensive sales experience, exceptional skills, and a service-focused mindset. Known for an analytical approach to solving customer issues and a quick adaptability to evolving industry trends and shifting customer needs.
With extensive experience in commercial radio, I am a resourceful and innovative thinker with a proven track record of successfully bringing creative ideas to life.
Overview
13
13
years of professional experience
Work History
Reservation Sales Agent
Railbookers
03.2024 - Current
- Provide an excellent experience on calls to maximize booking potential, drive customer loyalty and referrals.
- Consistently achieve individual sales and performance goals.
- Assist customers from the point of enquiry through to their departure date.
- Source new sales opportunities through inbound lead follow-up, outbound calls, and emails.
Campaign Design Specialist
Australian Radio Network
11.2021 - Current
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked Hand in Hand with the Sales teams to finalize and achieve new business with clients.
Membership Consultant
Fitness First
05.2020 - 11.2021
- Overcame objections with deep knowledge of membership benefits, scripted responses and persuasive communication skills.
- Provided information about restrictions and optional services.
- Consulted with potential clients about personal needs and budget concerns.
- Completed all documentation quickly to facilitate quick sign-up processes.
- Exceeded sales goals and, maintained strong KPI's
Sales Consultant
Private Fleet
03.2019 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Located desired vehicles at auctions and other dealerships.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Negotiated vehicle prices and secure financing for customers.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Customer Service Specialist
Repforce Plus
02.2016 - 02.2019
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Breakfast Radio Host
Grant Broadcasters
01.2012 - 01.2016
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Co-hosted the 6am-9am on-air slot
- Prepared and executed engaging on-air content on a daily basis Interviewed guests & celebrities for show whilst also engaging our 9K+ followers on social media
- Hosted and engaged attendants of Hot100 events and assisted in organising creative
Education
Graduate Diploma - Radio
Australian Film Television And Radio School
Sydney01.2012
Skills
- Sales Goal Attainment
- Results Focused
- Customer Service
- Sales Generation
- Time Management
- Verbal and Written Communication
- Computer Skills
- Quotas and Goals
- Analytical and Critical Thinking
Timeline
Reservation Sales Agent
Railbookers
03.2024 - Current
Campaign Design Specialist
Australian Radio Network
11.2021 - Current
Membership Consultant
Fitness First
05.2020 - 11.2021
Sales Consultant
Private Fleet
03.2019 - 03.2020
Customer Service Specialist
Repforce Plus
02.2016 - 02.2019
Breakfast Radio Host
Grant Broadcasters
01.2012 - 01.2016
Graduate Diploma - Radio
Australian Film Television And Radio School
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