Harry Flaherty
Waverley,NSW
Summary
Dynamic professional with experience as a Shift Runner at Domino's Pizza, I'm adept at optimising operations and enhancing customer satisfaction as well as skilled in handling complaints and maintaining cleanliness. I effectively communicate with team members and implement performance improvements, ensuring seamless service delivery. A fast learner with strong database administration knowledge, I thrive in high-pressure environments.
Developed strong customer service and communication skills in fast-paced hospitality environments. Demonstrates ability to manage multiple tasks and create positive guest experiences seamlessly. Seeking to transition into a new field where these skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Runner
Domino's Pizza
12.2022 - Current
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Conducted weekly meetings with staff members to address concerns or challenges faced during shifts while sharing updates from management.
- Optimised shift operations by analysing performance data, identifying areas for improvement, and implementing necessary changes.
Front of House Staff Member
Banh Mi Sil Vous Plait
10.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests
- Utilized POS system to receive and process food and beverage orders.
Education
Bachelor of Computing Sciences (Honours) - Science
University of Technology Sydney
Sydney, NSW03-2027
Skills
- Cleanliness
- Database Administration Knowledge
- Memory retention
- Phone etiquette
- Handling complaints
- Language skills
- Fast learner
- Computer operations management
Languages
English
Native or Bilingual
Chinese
Native or Bilingual
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved organisation within the workplace through effectively assigning tasks to staff members.
- Achieved smooth opening and closing shifts by completing assigned tasks with accuracy and efficiency.
Certification
- Working with Children Check (WWWC)
- Police Background Check
- NSW Driver's License
Interests
- Web Development and Design
- Coding and Programming
- Artificial Intelligence (AI) and Machine Learning
- Sustainable Tech Innovations
- Music
- Football/Soccer
- Video Gaming
Timeline
Front of House Staff Member
Banh Mi Sil Vous Plait
10.2024 - Current
Shift Runner
Domino's Pizza
12.2022 - Current
Bachelor of Computing Sciences (Honours) - Science
University of Technology Sydney
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