I have been dedicated to delivering high customer interactions over the past 25 years, aimed at patient/ healthcare professional benefits for patient centric outcomes.
I have a strong focus on building relationships and rapport with customers to enhance future interactions.
I have been in high performing teams where the culture drives collaboration and outcomes. Extremely rewarding.
KAM roles have also been rewarding by identifying customers with leads to multidirectional approaches to further uncover other appropriate HCPs that can make a difference to patient outcomes.
IT Champion for our Team at Novartis.
I am focused on call reflection and what I need to do to improve the skills moving forward and where I need to start when following up.
Ability to learn and adapt to rapidly changing environments and help drive a positive team environment proactively by encouraging positive interactions, supportive feedback, effective communication, and team support.
25 years experience with Customer Relations Management CRM tools.
Background, Radiation Therapist for almost 7 years. Medical Radiation Technology.
Overview
40
40
years of professional experience
Work History
SALES REPRESENTATIVE
DKSH
02.2023 - Current
Respiratory Portfolio
HOSPITAL ACCOUNT MANAGER, SPECIALIST KAM
NOVARTIS PHARMACEUTICALS
09.2015 - 09.2022
Biological Management in Respiratory, Immunology and Dermatology.
Severe Allergic Asthma
Chronic Spontaneous Urticaria
Asthma and COPD portfolio
2nd highest Market Share for the Dual Bronchodilator Nationally
SENIOR AGED CARE SALES REPRESENTATIVE
MUNDIPHARMA
01.2011 - 09.2015
MUNDIPHARMA AUSTRALIA S8 Opioids and Pain Management
Implement Pain Management Strategies in Aged Care
Aged Care Representative of the year
SENIOR SALES REPRESENTATIVE
NOVARTIS PHARMACEUTICALS AUSTRALIA
10.2007 - 01.2011
KAM Successful Pilot for Aged Care Team, Meeting with Drs and CNC’s in aged Care
Infused Bisphosphonate and Anti-Viral Achievements
Product Launch winner Aclasta
Presidents Club
EXECUTIVE SALES REPRESENTATIVE
PFIZER PHARMACUETICALS AUSTRALIA
01.1998 - 09.2007
Lipids, Hypertension, anti-inflammatory, ED and GORD
Achievements
Representative of the Year Runner Up
DIRECTOR AND FOUNDER
JMET PTY LTD
01.1995 - 01.1998
Design of a new stabilization device in the Therapeutic Radiography Industry (Ab-Fix)
Design, Development and Market Research
Manufacture of a Prototype
Statistical Analysis of device potential
Manufacturing/Textile research to produce the final product
Marketing, Sales, Patent Design Registrations
Radiation Therapist
Wesley Radiation Oncology
01.1992 - 01.1997
Planning Therapy for Patient Treatment with Oncologist
Delivery of Therapy with High Energy X-ray
Building Trust and Communication with Patients for a rewarding experience
KITCHEN HAND/MANAGER
McDonalds Maroochydore
01.1985 - 01.1992
Education
Diploma - Australian Pharmaceutical Manufacturers Association
Monash University
1999
Australian Institute of Radiography
1992
Bachelor of Applied Science - Medical Radiation Technology
Queensland University of Technology
1991
Skills
Hospital account Manager
Specialist Key Account Manager
Biological Management
Account Management
Customer relationship Building
Identifying New Opportunities
Sales Data Analysis
Territory and Strategic Planning
CRM Management
Expense Management
Relationship Building
Team building
Team Training Facilitation
Conference Workshop Facilitation
Additional Information
LICENCES AND CERTIFICATES
Patent Design-Adjustable Arm Locator for patient undergoing Radiation Treatment (Australia 1996) Patent Design-Adjustable Support Equipment for a linear accelerator frame 1 (Australia 1996) Patent Design-Adjustable Support Equipment for a linear accelerator frame 2 (Australia 1996) Patent Design- Adjustable Support equipment for a linear Accelerator (U.S.A. 1997) Patent Design (Canada 1998)
Most Valuable Player 3rd Place 2001 (Celebrex) Most Valuable Player 3rd Place 2000 (Norvasc) Achieved Number 1 Market Share 1999 (Lipitor) Numerous Product Champion Awards and Territory Team Awards Numerous Quarterly Awards for outstanding sales performance
Timeline
SALES REPRESENTATIVE
DKSH
02.2023 - Current
HOSPITAL ACCOUNT MANAGER, SPECIALIST KAM
NOVARTIS PHARMACEUTICALS
09.2015 - 09.2022
SENIOR AGED CARE SALES REPRESENTATIVE
MUNDIPHARMA
01.2011 - 09.2015
SENIOR SALES REPRESENTATIVE
NOVARTIS PHARMACEUTICALS AUSTRALIA
10.2007 - 01.2011
EXECUTIVE SALES REPRESENTATIVE
PFIZER PHARMACUETICALS AUSTRALIA
01.1998 - 09.2007
DIRECTOR AND FOUNDER
JMET PTY LTD
01.1995 - 01.1998
Radiation Therapist
Wesley Radiation Oncology
01.1992 - 01.1997
KITCHEN HAND/MANAGER
McDonalds Maroochydore
01.1985 - 01.1992
Diploma - Australian Pharmaceutical Manufacturers Association
Monash University
Australian Institute of Radiography
Bachelor of Applied Science - Medical Radiation Technology
Queensland University of Technology
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