Harry Liapis
Thornbury,Victoria
Summary
Dedicated 5+ years in Commercial Cleaning management both on a local & global level. I posses a strong passion for Customer Service Management and focused on using training, monitoring and morale-building techniques to maximize both internal & external engagement and performance. Experienced in Project Management, LEAN methodology, 5S, Six Sigma (Green Belt) and a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized, dependable, hardworking, customer and safety focused with strong organizational skills eager to getting the job done. Ready to help the team achieve company goals, and detail-oriented team player with strong organizational skills. Ability to handle multiple scheduled jobs simultaneously with a high degree of accuracy and quality which meet the companies budgeting forecasts.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Managing Director
Harry's Facilities Group (Commercial Cleaning)
Melbourne, VIC
09.2021 - Current
- Implemented process improvements initiatives across various departments within the organization.
- Organized training workshops for employees on topics such as communication techniques and conflict resolution skills.
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Delivered solution-based strategies to customers to solve pending issues on accounts.
- Consulted with customers to resolve service and billing issues.
- Major clients; ERH Refrigerated Transport, Lineage Logistics, Kerry Logistics, Glenvill Homes, Cheap as Chips, French Brasserie, Bahari Hellenic Eatery. Tasks carried out; Deep cleaning, Pressure washing (surface cleaning) Roof / Brick / Gutter / End of Lease cleaning 24/7 warehouse cleaning Line marking, Floor (concrete) cleaning & polishing.
Cleaning Manager
Perpetual Dynamics (Lineage Logistics)
Laverton, VIC
02.2020 - 08.2021
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
Warehouse Supervisor
ERH Refrigerated Transport
Laverton, VIC
11.2019 - 01.2020
- Supervised shipping and receiving, distribution and workplace safety
- Supervised warehouse operations by managing employees during shifts
- Supervised shipping and handling operations
- Maintained high levels of accuracy in daily operations.
Sales Project Manager
Regency Windows
Thomastown, VIC
08.2017 - 08.2019
- Facilitated communication between various departments during the development process.
- Researched and analyzed customer feedback to improve products or services.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Developed and implemented new sales strategies to update product lines.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Project Manager, PMO
Sealed Air Cryovac
Fawkner, VIC
04.1992 - 06.2017
- Monitored project progress, identified risks and implemented corrective measures to acquire success
- Coordinated cross-functional teams to determine timely delivery and compliance of project requirements
- Maintained schedules to meet key milestones at every project phase
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Communicated project plans and progress to key stakeholders and project contributors
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities
- Developed and maintained project budgets to control costs and meet organizational and project goals
- Updated customers and senior leaders on progress and roadblocks
- Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
Education
Bachelor of Business & Marketing - Marketing
Northern Institute of Technology
09.2016
Certificate IV - Customer Service Management
Northern Institute of Technology
01.2016
Certificate IV - Workplace Change Management
Northern Institute of Technology
01.2016
Bachelor of Fine Arts - Graphic Design
Deakin University
05.1990
Higher School Certificate - English Secondary Education
Chadstone High School
12.1983
Higher School Certificate - Modern Greek Secondary Education
Chadstone High School
11.1982
Skills
- Customer Relationship Management
- Project Planning
- Customer Service
- Documentation and Reporting
- Team Leadership
- Administration and Reporting
- Team Development
- Decision-Making
- Project Management
- Cross-functional Team Leadership
- Cost Reduction
- Lean Manufacturing
- Stakeholder Engagement
- Change Management
- Data Analysis
- Commercial Cleaning
- Deep Cleaning
- Pressure & Surface Washing
- End of Lease cleaning
- Builders Clean
- Window Washing
- 24/7 Shift Clean manning
Certification
- WORKSAFE AUSTRALIA, White Card - High Risk Work
- WORKSAFE AUSTRALIA, Folk Lift
- SERVICES VICTORIA, Workers With Children Check - 0464495A-02
- EXPERT RATING FITNESS COURSE, Personal Fitness Training accreditation
- VICROADS, Full Drivers License - 040206244
- ARMSTRONGS DRIVER EDUCATION, Heavy Vehicle License - HR
- LEAN, Lean Six Sigma - Green Belt
- LEAN, Lean Manufacturing
- LEAN, 5S
- SAP, Production - Manufacturing
- SAP, Master Data
Accomplishments
- Awarded the global Gold Key award surpassing 480 global project entrants by introducing Ink consolidation in 2014 with a 15% cost saving, or US$6.5m globally per annum.
- Awarded the global Silver Key award by introducing a unique software which identified missing print on substrate with accuracy and efficiency.
Languages
Modern Greek (VCE)
Volunteer Experience
AGAPE Care Respite Preston Centre, Personal Fitness Trainer, 2014, current
Timeline
Managing Director
Harry's Facilities Group (Commercial Cleaning)
09.2021 - Current
Cleaning Manager
Perpetual Dynamics (Lineage Logistics)
02.2020 - 08.2021
Warehouse Supervisor
ERH Refrigerated Transport
11.2019 - 01.2020
Sales Project Manager
Regency Windows
08.2017 - 08.2019
Project Manager, PMO
Sealed Air Cryovac
04.1992 - 06.2017
Bachelor of Business & Marketing - Marketing
Northern Institute of Technology
Certificate IV - Customer Service Management
Northern Institute of Technology
Certificate IV - Workplace Change Management
Northern Institute of Technology
Bachelor of Fine Arts - Graphic Design
Deakin University
Higher School Certificate - English Secondary Education
Chadstone High School
Higher School Certificate - Modern Greek Secondary Education
Chadstone High School
Similar Profiles
CALLA VOLZCALLA VOLZ
Cleaner at Commercial CleaningCleaner at Commercial Cleaning
Erlinda MacamErlinda Macam
Janitorial Cleaner at Commercial CleaningJanitorial Cleaner at Commercial Cleaning
Jinnat FarhanaJinnat Farhana
Cleaner at Commercial CleaningCleaner at Commercial Cleaning
Olivia AgostaOlivia Agosta
Casual Employee in Retail at KMART AUSTRALIACasual Employee in Retail at KMART AUSTRALIA
Sarah AlexanderSarah Alexander
Personal Development Coach at NAPersonal Development Coach at NA