Billy Embeslidis
Sunshine West,Australia
Summary
Motivated and reliable professional with a strong work ethic, shaped by early experience in a family-run mechanical business. I built a career leading after-sales operations in automotive dealerships, developing a keen eye for detail and a commitment to high standards. Recognised for being hands-on, adaptable, and solutions-focused, with a consistent drive to get the job done—whether managing teams, resolving technical issues, or stepping in to keep operations running smoothly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
After Sales Automotive Service Manager
Alan Mance Motors |
Footscray , Victoria
06.2022 - 03.2025
- Company Overview - GM, GMSV, KIA, HYUNDAI, RAM, LDV, JEEP, SSANGYONG, ISUZU.
- Created detailed reports on service activities for senior management review.
- Adhered to customer service standards to foster satisfaction and retention.
- Prepared and managed the service department budget, optimising expenses to increase profitability.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Facilitated communication between the service department and other company divisions.
- Hired and trained service department staff to drive performance.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Negotiated contracts with vendors and suppliers to secure favourable terms.
- Coordinated with the warranty department to process claims and provide customer support.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Conducted performance reviews and provided constructive feedback to staff members.
- Monitored service performance metrics to identify areas of improvement.
- Created standard operating procedures for all service functions.
- Recruited and trained new employees to meet job requirements.
- Maintained inventory of parts and supplies, ensuring availability for service tasks.
After Sales Automotive Service Manager
Western Automotive Group
Caroline Springs, Victoria
07.2020 - 07.2022
- Company Overview: Chrysler Jeep Dodge and Mitsubishi
- Managed all aspects of the after-sales service department for a major automotive group, focusing on team leadership, operational efficiency, customer satisfaction, regulatory compliance, and achieving key performance indicators.
- Service Coordination: Coordinated and managed all service activities for Chrysler, Jeep, Dodge, and Mitsubishi vehicles, including scheduling repairs, assigning work to technicians, and ensuring timely completion of service.
- Process Development & Implementation: Developed and implemented efficient service department processes to optimize workflow, enhance productivity, and improve the overall customer experience.
- Record Keeping & Analysis: Maintained detailed records of repair orders, warranty claims, and service department performance data. Conducted thorough analysis to identify trends, optimize operations, and control costs.
- Cost Management: Developed cost estimates for repairs and managed the service department budget, ensuring efficient resource allocation and cost-effective operations.
- Technical Oversight & Compliance: Ensured all service and repair work adhered to manufacturer guidelines, company policies, and relevant industry standards, maintaining a high level of technical quality and compliance.
- Vendor/Stakeholder Management: Oversaw relationships with parts suppliers and managed warranty claim processes in accordance with manufacturer requirements.
- Customer Satisfaction: Prioritized and ensured high levels of customer satisfaction through effective service delivery, proactive communication, and resolution of customer concerns.
- Team Leadership & Development: Led and mentored a team of automotive technicians, providing technical guidance, fostering skill development through training programs, and enhancing overall team performance.
- Safety & Standards: Ensured all service operations were conducted safely and in compliance with relevant safety regulations and company standards.
- Performance Reporting: Developed and tracked key performance indicators (KPIs) to monitor service department performance, identify areas for improvement, and report on achievements.
- Administrative Management: Managed administrative tasks related to the service department, including scheduling, communication with customers and internal stakeholders, and processing documentation.
- Chrysler Jeep Dodge and Mitsubishi
After Sales Automotive Service Manager
Werribee Chrysler Jeep Dodge Fiat
Werribee, Victoria
09.2014 - 06.2020
- Company Overview: Fiat-Professional, Abarth and Isuzu
- Accomplished After Sales Automotive Service Manager recognised for elevating customer satisfaction, implementing successful training programs, and streamlining service processes within a diverse automotive dealership group.
- Led and developed a high-performing service team for Chrysler, Jeep, Dodge, Fiat, Fiat-Professional, Abarth, and Isuzu, Spearheading staff training programs that ensured top-tier service proficiency and adherence to brand standards.
- Significantly elevated Customer Satisfaction Index (CSI) through the development and implementation of strategic service initiatives focused on exceeding customer expectations.
- Optimised service operations by conducting in-depth analysis of monthly repair orders, identifying key trends and implementing process improvements that enhanced efficiency and reduced turnaround times.
- Consistently drove customer satisfaction and loyalty by championing initiatives focused on enhancing service quality, proactive communication, and efficient issue resolution.
- Directed a team of automotive technicians to consistently deliver exceptional service and high-quality repairs, directly contributing to sustained customer loyalty and positive brand reputation.
- Designed and implemented comprehensive training programs that demonstrably boosted team technical skills, improved operational efficiency, and ensured adherence to best practices.
- Established and meticulously tracked Key Performance Indicators (KPIs) for the service department, providing actionable insights that drove performance excellence and achievement of departmental objectives.
- Cultivated strong collaborative relationships between the sales and parts departments, streamlining communication and processes to enhance the overall customer service experience and improve inter-departmental efficiency.
- Orchestrated regular and impactful team meetings focused on reviewing performance against objectives, communicating key priorities, and collaboratively developing improvement tactics to enhance service delivery and team cohesion.
- Instituted and rigorously enforced comprehensive safety protocols throughout the service department, ensuring a secure and compliant workplace for all employees and minimising potential risks.
- Fiat-Professional, Abarth and Isuzu
After Sales Automotive Service Manager
Ralph D Silva Holden
Preston, Victoria
02.2012 - 09.2014
- Directed a skilled technician team to uphold superior service quality and compliance with automotive standards.
- Managed customer service inquiries and conflict resolution.
- Implemented efficient scheduling for service appointments.
- Monitored inventory levels for parts and supplies.
- Developed training programs for service staff.
- Collaborated with sales department to enhance customer experience.
- Ensured compliance with safety regulations and procedures.
After Sales Automotive Service Manager
Penfold City Holden
Richmond, Victoria
01.2011 - 01.2012
Automotive Assistant Service Manager
Penfold City Holden
Richmond, Victoria
01.2010 - 12.2010
Education
Telephone / Manner / Attitude Course 1 & 2, 3, 4 & 5 -
Holden College
Port Melbourne, VIC01.2002
Mechanical Apprenticeship -
Victoria University (V.U.T)
Newport01.1999
Electrical Engineering -
Monash University
Caulfield01.1995
Successfully Completed V.C.E. -
Chisholm Secondary College
Braybrook, VIC01.1994
Skills
- Ability to communicate exceptionally well at all levels
- Ambitious and result-oriented
- Able to work without supervision
- Experience in dealing with the general public
- Works exceptionally well in a team environment
- Practice leadership - lead by example
- Negotiation and conflict resolution
- Process Oriented
- Customer-focused
- Confident manner
- Problem-solving
- Technical skills
- Coaching
- Safety management
Certification
- Forklift and High-Risk License - Start Training
- White Card - Start Training
Timeline
After Sales Automotive Service Manager
Alan Mance Motors |
06.2022 - 03.2025
After Sales Automotive Service Manager
Western Automotive Group
07.2020 - 07.2022
After Sales Automotive Service Manager
Werribee Chrysler Jeep Dodge Fiat
09.2014 - 06.2020
After Sales Automotive Service Manager
Ralph D Silva Holden
02.2012 - 09.2014
After Sales Automotive Service Manager
Penfold City Holden
01.2011 - 01.2012
Automotive Assistant Service Manager
Penfold City Holden
01.2010 - 12.2010
Telephone / Manner / Attitude Course 1 & 2, 3, 4 & 5 -
Holden College
Mechanical Apprenticeship -
Victoria University (V.U.T)
Electrical Engineering -
Monash University
Successfully Completed V.C.E. -
Chisholm Secondary College
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