Harry Martakis
Melbourne,VIC
Summary
Dynamic Sales Consultant with proven expertise in customer relationship management and persuasive communication, honed at Jefferson Ford. Excelled in CRM proficiency, boosting customer satisfaction and sales revenue through strategic follow-ups and tailored consultations. Achieved significant referral business by exceeding customer expectations, demonstrating exceptional product and service knowledge alongside effective closing techniques. Knowledgeable Sales Consultant with proven ability to drive revenue growth through strategic client relationships and effective sales techniques. Leveraged industry insights to consistently exceed sales targets and enhance customer satisfaction. Demonstrated proficiency in negotiation and product knowledge to deliver tailored solutions that meet client needs.
Overview
31
31
years of professional experience
Work History
Sales Consultant
Nunawading Auto PTY LTD
12.2015 - Current
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Responded to telephone and in-person requests for information.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Followed up with existing customers to provide additional support and address concerns.
- Expanded customer base through cold calling, networking, and relationship building.
Sales Consultant
Jefferson Ford
04.2007 - 01.2013
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Responded to telephone and in-person requests for information.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Sales Consultant
Summit Holden
03.1994 - 03.2007
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Answered telephone and email inquiries from potential customers.
- Improved overall team performance by sharing best practices and collaborating on joint deals when necessary.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Increased dealership revenue through effective negotiation and closing techniques.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Developed strong relationships with customers for repeat business and referrals.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Collaborated with management to develop sales strategies and achieve monthly targets.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
William Angliss Institute of TAFE
Melbourne, VIC11-1981
Skills
- Time Management
- Customer Relationship Management
- CRM proficiency
- Product and service knowledge
- Objection handling
- Prospecting skills
- Closing Techniques
- Persuasive Communication
Languages
Greek
Professional Working
Timeline
Sales Consultant
Nunawading Auto PTY LTD
12.2015 - Current
Sales Consultant
Jefferson Ford
04.2007 - 01.2013
Sales Consultant
Summit Holden
03.1994 - 03.2007
Associate of Science - Hotel, Motel, And Restaurant Management
William Angliss Institute of TAFE
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