Harry Nguyen
Moonah,TAS
Summary
Motivated individual with an engaging personality and a flexible approach.Upbeat, friendly, and anticipating customer needs facilitate enjoyableexperiences.
Overview
4
4
years of professional experience
Work History
Kitchen assistant
Royal Stacks
12.2021 - 10.2022
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Grill and Fryer Handler.
Customer Service Representative
Shop N Spree
10.2019 - 05.2022
- Merchandising (Display stocks, clean and tidy up store)
- Promoted available products and services to customers during service, account management, and order calls.
- Stock check and pricing.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Volunteer, Teacher
Vietnamese Evangelical Church
12.2019 - 12.2022
- Working on the decoration and worshipping team of the Sunday Children Program
Drink Maker
Pearl Tea, Shopping Center
10.2021 - 01.2023
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
Kitchen Assistant
Banh Mi N’ Grill
02.2023 - 10.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Customer service representative
Sapa Rose Fine Dining Restaurant
06.2023 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
No Degree -
Melbourne Language Center
Melbourne, VIC12.2019
High School -
Rosehill Secondary College
Sapphire, Niddrie, VIC12.2021
Bachelor of Social Worker -
RMIT University
Swanton, Melbourne, VIC12.2021
Certificate IV - Medical Laboratory Technology
TasTAFE
Hobart, TAS12.2024
Skills
- Punctual, honest, responsible
- Sociable and team-working
- Full of enthusiasm
- Hard-working, keen and quick learner
- Cash handling
- Having a can-do attitude and thinking positively
- Able to work in a fast-paced environment
- Attentive to Detail
- Order Accuracy
- Food Handling Standards
- Dish Preparation
- Customer Needs Assessments
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Customer service representative
Sapa Rose Fine Dining Restaurant
06.2023 - Current
Kitchen Assistant
Banh Mi N’ Grill
02.2023 - 10.2023
Kitchen assistant
Royal Stacks
12.2021 - 10.2022
Drink Maker
Pearl Tea, Shopping Center
10.2021 - 01.2023
Volunteer, Teacher
Vietnamese Evangelical Church
12.2019 - 12.2022
Customer Service Representative
Shop N Spree
10.2019 - 05.2022
No Degree -
Melbourne Language Center
High School -
Rosehill Secondary College
Bachelor of Social Worker -
RMIT University
Certificate IV - Medical Laboratory Technology
TasTAFE
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