HARRY NGUYEN
Laverton,Australia
Summary
Hospitality professional with strong background in managing luxurious lounge environments and ensuring exceptional guest experiences. Adept at optimizing operational processes and leading teams to deliver superior service. Renowned for effective collaboration and adaptability, fostering cohesive team dynamic and meeting evolving client demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Club Lounge Supervisor
Pullman Melbourne City Centre
04.2024 - Current
- Opera and HotSOS operations
- Supervised food presentation and plating to enhance visual appeal.
- Analyzed guest feedback and implemented necessary improvements, leading to higher customer retention rates.
- Fostered an inclusive work environment that valued diversity and encouraged open communication among employees, leading to stronger team dynamics.
- Conducted performance evaluations for staff members, identifying areas for improvement and providing constructive feedback to support growth.
- Collaborated with management on implementing new policies and procedures for improved lounge operations
- Assisted in training new Club Lounge Attendants for seamless integration into the team and high-quality service delivery
- Creating SOP for the Lounge
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Club Lounge Attendant
Crowne Plaza, An IHG Hotel
10.2023 - 03.2024
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Provided guests with information about menu items, specials, and promotions to provide quality service
- Established rapport with customers by providing friendly and attentive service
- Assisting IHG Club Lounge guests
- Handling guests complaints as well as conflicts
Food and Beverage Attendant
The Lounge By Frogmore Creek
09.2023 - 12.2024
- Assisted wait staff with timely food delivery and guest requests
- Maintained clean and organized fine dining areas for an enjoyable guest experience
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience
- Suggested wine pairings to go with specific menu items
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly sales-driven
- Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure
Customer Service Representative
Sapa Rose Fine Dining Restaurant
06.2023 - 09.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Served food and beverages promptly with focused attention to customer needs
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Established welcoming atmosphere by greeting each guest warmly
Drink Maker
Pearl Tea, Shopping Center
10.2021 - 01.2023
- Followed strict recipes and drink measurements minimize product used
- Served high customer volumes during special events, nights, and weekends
- Kept bar presentable and well-stocked to meet customer needs
- Explained daily specials and beverage promotions to exceed daily sales goals
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Customer Service Representative
Shop N Spree
10.2019 - 05.2022
- Merchandising (Display stocks, clean and tidy up store)
- Promoted available products and services to customers during service, account management, and order calls
- Stock check and pricing
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Diploma - Laboratory Technician
Swinburne University of Tech
Melbourne, VIC12.2024
Certificate IV - Medical Laboratory Technology
Tas TAFE
Hobart, TAS12.2023
Volunteer - Working On The Decoration And Worshipping Team
Vietnamese Evangelical Church
Footscray, VIC12.2022
Bachelor - Social Worker
RMIT University
Swanton, Melbourne, VIC12.2021
VCE -
Rosehill Secondary College
Sapphire, Niddrie, VIC12.2021
Skills
- Punctual
- Honest
- Responsible
- Sociable
- Team-working
- Enthusiasm
- Hard-working
- Keen learner
- Quick learner
- Cash handling
- Can-do attitude
- Positive thinking
- Fast-paced environment
- Attentive to Detail
- Order Accuracy
- Food Handling Standards
- Dish Preparation
- Customer Needs Assessments
- Interpersonal Skills
- Guest Relations
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Certification
- Responsible of Serving Alcohol
- Certificate IV of Laboratory Technology
Timeline
Club Lounge Supervisor
Pullman Melbourne City Centre
04.2024 - Current
Club Lounge Attendant
Crowne Plaza, An IHG Hotel
10.2023 - 03.2024
Food and Beverage Attendant
The Lounge By Frogmore Creek
09.2023 - 12.2024
Customer Service Representative
Sapa Rose Fine Dining Restaurant
06.2023 - 09.2023
Drink Maker
Pearl Tea, Shopping Center
10.2021 - 01.2023
Customer Service Representative
Shop N Spree
10.2019 - 05.2022
Certificate IV - Medical Laboratory Technology
Tas TAFE
Volunteer - Working On The Decoration And Worshipping Team
Vietnamese Evangelical Church
Bachelor - Social Worker
RMIT University
VCE -
Rosehill Secondary College
- Responsible of Serving Alcohol
- Certificate IV of Laboratory Technology
Diploma - Laboratory Technician
Swinburne University of Tech
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