Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Harry Nguyen

Laverton

Summary

Motivated individual with an engaging personality and a flexible approach. Upbeat, friendly, and anticipating customer needs facilitate enjoyable experiences. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

The Royce Hotel
11.2024 - Current
  • Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
  • Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.

Club Lounge Attendant

Pullman Melbourne City Centre
04.2024 - Current
  • Coordinated with other departments to ensure smooth event planning and execution within the Club Lounge space.
  • Excelled at multitasking; simultaneously managed multiple responsibilities such as greeting guests, answering inquiries, monitoring inventory levels, and overseeing general lounge upkeep as needed.
  • Contributed to increased customer satisfaction ratings by maintaining a clean, organized, and well-stocked Club Lounge area.
  • Managed inventory effectively, reducing waste while ensuring availability of all necessary items for guest enjoyment.

Club Lounge Attendant

Crowne Plaza, An IHG Hotel
10.2023 - 03.2024
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Provided guests with information about menu items, specials, and promotions to provide quality service.
  • Established rapport with customers by providing friendly and attentive service.
  • Assisting IHG Club Lounge guests.
  • Handling guests complaints as well as conflicts

Food and Beverage Attendant

The Lounge By Frogmore Creek
09.2023 - 12.2024
  • Assisted wait staff with timely food delivery and guest requests.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Suggested wine pairings to go with specific menu items.
  • Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
  • Fostered a welcoming atmosphere by greeting each guest warmly upon arrival and thanking them genuinely upon departure.

Customer Service Representative

Sapa Rose Fine Dining Restaurant
06.2023 - 09.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.


Education

Diploma - Laboratory Technician

Swinburne University of Tech
Melbourne, VIC
12.2024

Certificate IV - Medical Laboratory Technology

TasTAFE
Hobart, TAS
12.2023

Volunteer - Working On The Decoration And Worshipping Team

Vietnamese Evangelical Church
Footscray, VIC
12.2022

Bachelor of Social Worker -

RMIT University
Swanton, Melbourne, VIC
12.2021

VCE -

Rosehill Secondary College
Sapphire, Niddrie, VIC
12.2021

Skills

  • Punctual, honest, and responsible
  • Sociable and team-working
  • Full of enthusiasm
  • Hard-working, keen and quick learner
  • Cash handling
  • Having can-do attitude and thinking positively
  • Able to work in fast-paced environment
  • Attentive to Detail
  • Order Accuracy
  • Food Handling Standards
  • Dish Preparation
  • Customer Needs Assessments
  • Interpersonal Skills

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Certification

  • Responsible of Serving Alcohol
  • Certificate IV of Laboratory Technology

Timeline

Food and Beverage Supervisor

The Royce Hotel
11.2024 - Current

Club Lounge Attendant

Pullman Melbourne City Centre
04.2024 - Current

Club Lounge Attendant

Crowne Plaza, An IHG Hotel
10.2023 - 03.2024

Food and Beverage Attendant

The Lounge By Frogmore Creek
09.2023 - 12.2024

Customer Service Representative

Sapa Rose Fine Dining Restaurant
06.2023 - 09.2023

Diploma - Laboratory Technician

Swinburne University of Tech

Certificate IV - Medical Laboratory Technology

TasTAFE

Volunteer - Working On The Decoration And Worshipping Team

Vietnamese Evangelical Church

Bachelor of Social Worker -

RMIT University

VCE -

Rosehill Secondary College

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Harry Nguyen