Harry Paik
Melbourne,VIC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Customer Support Officer
Australia Post
10.2022 - 12.2022
- Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
- Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
Restaurant Hall Staff Member
Dooboo
11.2021 - 04.2022
- Enhanced customer satisfaction by providing friendly and efficient service during busy dining hours.
- Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
- Facilitated payment transactions accurately while adhering to cash handling best practices for maximum security measures.
- Assisted management with inventory control tasks, minimizing waste and reducing costs associated with overstocking items.
- Demonstrated adaptability by effectively covering various roles during periods of high demand or unexpected employee absences for uninterrupted service quality levels.
Restaurant Hall Staff Member
SOKO Korean Charcoal BBQ
04.2021 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Received multiple 5 star reviews from customers
Education
Bachelor of Science - Phyisology
Monash University
Melbourne, VICBachelor of Computer Science - Cyber Security
Swinburne University of Tech
Melbourne, VICBachelor of Information Technology - Cyber Security
Monash University
Melbourne, VIC03.2026
Skills
- Fluent in Korean
- Multitasking
- Customer service excellence
- Calm and Professional Under Pressure
- Excellent Communication
- Active Listening
- Interpersonal Skills
- Stock management
Hobbies and Interests
- Playing volleyball
- Listening to music
- Socialising with friends on and offline
References
Karen Lloyd, 9871 8600
Timeline
Customer Support Officer
Australia Post
10.2022 - 12.2022
Restaurant Hall Staff Member
Dooboo
11.2021 - 04.2022
Restaurant Hall Staff Member
SOKO Korean Charcoal BBQ
04.2021 - 10.2021
Bachelor of Science - Phyisology
Monash University
Bachelor of Computer Science - Cyber Security
Swinburne University of Tech
Bachelor of Information Technology - Cyber Security
Monash University
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