Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
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Harry Paik

Melbourne,VIC

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

2
2
years of professional experience

Work History

Customer Support Officer

Australia Post
10.2022 - 12.2022
  • Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
  • Managed high call volumes while maintaining composure and professionalism under pressure.
  • Provided exceptional service by tailoring solutions based on individual customer needs and preferences.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
  • Spearheaded initiatives to improve departmental communication, fostering a positive work environment.

Restaurant Hall Staff Member

Dooboo
11.2021 - 04.2022
  • Enhanced customer satisfaction by providing friendly and efficient service during busy dining hours.
  • Collaborated with kitchen staff for accurate order placement, ensuring timely food preparation and delivery.
  • Facilitated payment transactions accurately while adhering to cash handling best practices for maximum security measures.
  • Assisted management with inventory control tasks, minimizing waste and reducing costs associated with overstocking items.
  • Demonstrated adaptability by effectively covering various roles during periods of high demand or unexpected employee absences for uninterrupted service quality levels.

Restaurant Hall Staff Member

SOKO Korean Charcoal BBQ
04.2021 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Received multiple 5 star reviews from customers

Education

Bachelor of Science - Phyisology

Monash University
Melbourne, VIC

Bachelor of Computer Science - Cyber Security

Swinburne University of Tech
Melbourne, VIC

Bachelor of Information Technology - Cyber Security

Monash University
Melbourne, VIC
03.2026

Skills

  • Fluent in Korean
  • Multitasking
  • Customer service excellence
  • Calm and Professional Under Pressure
  • Excellent Communication
  • Active Listening
  • Interpersonal Skills
  • Stock management

Hobbies and Interests

  • Playing volleyball
  • Listening to music
  • Socialising with friends on and offline

References

Karen Lloyd, 9871 8600

Timeline

Customer Support Officer

Australia Post
10.2022 - 12.2022

Restaurant Hall Staff Member

Dooboo
11.2021 - 04.2022

Restaurant Hall Staff Member

SOKO Korean Charcoal BBQ
04.2021 - 10.2021

Bachelor of Science - Phyisology

Monash University

Bachelor of Computer Science - Cyber Security

Swinburne University of Tech

Bachelor of Information Technology - Cyber Security

Monash University
Harry Paik