Passionate about health & fitness and regular exercise (gym, bike riding, running, swimming)
Enjoys cooking and trying new and healthy recipes
Travel and adventure/ outdoors
Lover of film and television
Time with family and friends fills my cup
HARRY SINES
Clayfield
Summary
Organised and dependable with leadership experience and positive attitude able to build strong rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Diverse background with a varied skillset and willingness to learn and take on new challenges with strong communication and proactive strategies, dedicated and enthusiastic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Leader
Heart-led Support
11.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Familiarised with and utilised different systems (rostering, staff and client profiles, information tracking)
- Shared on-call responsibilities with other leaders for after-hours contacts or emergencies
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment (conducted interviews, staff introductions)
- Mentored new Support Workers with outlining of roles and responsibilities, expectations and helpful resources.
- Liaised with necessary contacts (Coordinators, Stakeholders, family members) to ensure open communication is maintained and participants' wellbeing and progress is prioritised and monitored.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Support Worker
Heart-led Support
04.2023 - 11.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Emphasising a holistic approach to health and wellbeing, encouragement of physical activity and time spent outdoors
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Maintained detailed records of client progress through shift notes, interventions, and outcomes to ensure continuity of care across service providers.
- Completed Incident Reports when needed, ensuring accuracy and thoroughness.
Childcare Educator
School Plus
05.2022 - 04.2024
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Building positive relationships and providing activities to be participated in
- Relaying/ enforcing rules and expectations in relation to behaviour
- Effectively communicating with other educators to ensure service runs smoothly
- Discussing behaviour management strategies with coordinators and implementing when required
- Effectively communicating with parents and informing of any necessary information
- Completing incident reports
- Preparing and serving food in accordance with food safety
- Cleaning and maintaining service room
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
Sales and Marketing Associate
EFCOMM
01.2022 - 12.2022
- Communication with customers to establish and meet their needs
- Managing customer complaints/concerns in positive manner
- Promotion of products and deals as appropriate
- Providing positive customer experience to ensure return business
Construction Labourer
Betta People
01.2021 - 12.2022
- Various construction/ labouring duties
- Site preparation & clean-up
- Transportation of building materials
Labouring
Multibuild
01.2017 - 12.2020
- Site preparation & clean-up
- Transportation of building materials
- Brick-laying
- Landscaping
- Concrete work
Customer Sales
Leisurecom Group/Hightide Holidays
01.2019 - 12.2019
- Incoming and outgoing telephone sales position
- Communication with customers to establish and meet their needs
- Managing customer complaints/concerns in positive manner
- Promotion of products and deals as appropriate
- Providing positive customer experience to ensure return business
Labouring
Pino Property Maintenance
03.2016 - 11.2016
- Measuring and digging fence holes
- Cementing poles into ground for wiring
- Digging garden beds
- Establishing edging around gardens
- Clearing garden areas and spreading mulch
- Shoveling gravel
- Laying turf
- Clean up of area on completion of job
Team member
Grill'd Chermside
04.2014 - 06.2015
- Waiting tables i.e
- Greeting patrons, describing menu, taking orders, submitting clear order to kitchen & bar staff, and serving completed orders to tables
- Food preparation, including cooking and plating of dishes
- Service of alcoholic and non-alcoholic beverages in keeping with Responsible Service of Alcohol guidelines
- Communicating with customers via phone and face to face, taking bookings, managing concerns and accepting feedback
- Operating cash register receiving payments and processing Eftpos payments
- Cleaning of cooking equipment and service areas in keeping with Work Place Health & Safety Standards
- Restocking of food and drink supplies for efficient and effective processes
- Promoting deals and specials to customers as appropriate
- Ensuring customer satisfaction by providing quality service and product
Education
Queensland Certificate of Education -
Padua College Kedron
Brisbane, QLD12.2015
Skills
- Build positive relationships
- Honest & reliable
- Excellent communication skills
- Positive attitude
- Willing to assist others
- Work well individually and in a team environment
- Sound computer literacy
- Excellent telephone manner
- Team management
- Conflict resolution
- Performance evaluation
- Employee training
- Client relationship management
- Attention to detail
- Work Planning and Prioritisation
- Documentation and reporting
Accomplishments
Promoted to Team Leader position by excelling above and beyond requirements of Support Worker.
Supervised own team of staff and participants and ensured compliance, high level of quality of work and all needs and requirements being met consistently.
High levels of praise received by contacts within and external to the company in relation to dedication, thoroughness, communication and quality of work.
Familiarised with several systems within role including rostering, staff and client profiles and general information tracking and administration.
Attributes
- Diligent worker with positive interaction skills
- Friendly and cooperative
- Values feedback from supervisors and peers
- Honest and reliable
- Positive and happy disposition
- Extremely fit and able-bodied
- Keen to work hard
Value Adding
- Build positive relationships
- Work unsupervised
- Honest, flexible, reliable
- Quick and easy learner
- Excellent communication and customer skills
- Prepared to perform all tasks required
- Positive attitude
- Willing to assist others in team environment
- Work well with others
- Friendly, cooperative disposition
- Sound computer literacy and skills
- Excellent telephone manner
- Fit and strong
Certification
- Certificate III in Fitness
- First Aid Certification
- CPR Certification
- Mental Health First Aid
- Open QLD Driver's License with reliable vehicle
- Blue Card
- NDIS Worker Screening (Yellow Card)
- NDIS - New Worker Induction Module
- NDIS - Supporting Safe and Enjoyable Meals
- NDIS - Supporting Effective Communication Module
- Forklift Certification
- Certificate II in Road Transport Yard Operations Freight Handler
Interests
Timeline
Team Leader
Heart-led Support
11.2023 - Current
Support Worker
Heart-led Support
04.2023 - 11.2023
Childcare Educator
School Plus
05.2022 - 04.2024
Sales and Marketing Associate
EFCOMM
01.2022 - 12.2022
Construction Labourer
Betta People
01.2021 - 12.2022
Customer Sales
Leisurecom Group/Hightide Holidays
01.2019 - 12.2019
Labouring
Multibuild
01.2017 - 12.2020
Labouring
Pino Property Maintenance
03.2016 - 11.2016
Team member
Grill'd Chermside
04.2014 - 06.2015
Queensland Certificate of Education -
Padua College Kedron
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