Harry Su
Summary
Results-driven professional with a strong foundation in technology and customer service. As Founder and Senior Technician at Smoke Technologies, I led end-to-end technical operations, specialising in custom PC builds, client consultation, and troubleshooting. Complementing this, my experience as a Barista at Café Latte has refined my ability to provide high-quality, efficient service in fast-paced environments. Adept at problem-solving, clear communication, and delivering tailored solutions that meet both technical and client-facing needs.
Overview
5
5
years of professional experience
Work History
Founder, Senior Technician
Smoke Technologies
02.2020 - Current
- Founded and scaled a custom PC-building and tech consultancy business from the ground up, generating over $160,000 in revenue and serving a diverse client base across gaming, education, and small business sectors.
- Led all technical operations, including diagnosing hardware/software issues, building high-performance computers, managing part procurement, and offering bespoke solutions based on client needs.
- Oversaw branding, marketing strategy, and digital presence, driving an increase in customer inquiries through targeted online campaigns and word-of-mouth referrals.
- Managed client communications, invoicing, and after-sales support with a focus on long-term satisfaction and technical education.
- Trained and supervised junior technicians and contractors, building operational workflows that improved assembly speed.
- Implemented sustainable e-waste recycling practices and offered upgrade paths to reduce tech turnover among clients.
Barista
Cafe Latte
02.2025 - Current
- Delivered exceptional customer service in a fast-paced café environment, preparing and serving high-quality coffee and food orders with speed, accuracy, and attention to detail.
- Built strong customer relationships by remembering regular orders, handling special requests, and resolving issues promptly to maintain a welcoming and personalised experience.
- Collaborated with team members during busy periods, demonstrating effective communication, adaptability, and a commitment to service excellence.
Education
Bachelor of Science - Mechanical Engineering, Business Administration
The University of Southern California
Los Angeles, CA, United States Of America08-2029
Bachelor of Science - Biochemistry And Molecular Biology
The University of Melbourne
Melbourne, VIC, Australia12-2025
High School Diploma -
Carey Baptist Grammar School
Kew, VIC, Australia11-2024
Skills
- Knowledge in Technology
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
Languages
English
Native or Bilingual
Chinese
Professional Working
Timeline
Barista
Cafe Latte
02.2025 - Current
Founder, Senior Technician
Smoke Technologies
02.2020 - Current
Bachelor of Science - Mechanical Engineering, Business Administration
The University of Southern California
Bachelor of Science - Biochemistry And Molecular Biology
The University of Melbourne
High School Diploma -
Carey Baptist Grammar School
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