HARRY YAO
Canberra
Summary
An enthusiastic, self-motivated individual, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. Current experience encompasses in customer service, supply chain, sales and in marketing. Well- developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the right services. Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements.
Overview
13
13
years of professional experience
Work History
Sydney Regional Manager
Fast Horse Express(Australia) Pty ltd
06.2023 - Current
- Manage warehouse associates, monitoring work and ensuring the safe use of warehouse equipment
- Establish warehouse practices and protocols to achieve an efficient warehouse
- Set warehouse and team goals in collaboration with executive management and other team leads
- Monitor workplace performance and lead training initiatives to improve employees
- Monitor and track Warehouse Operations’ KPIs. Provide local strategy and improvement plans to ensure continual improvements
- Communicate with other departments to ensure products are shipped in a timely manner
- Problem-solving skills to handle customer complaints and production issues
- Recruit and training proactive and hardworking courier drivers.
- Design and implement driver reward and penalty systems to incentivize efficient and high-quality delivery.
Warehouse Billing
Henning Harders(Australia)Pty ltd
07.2022 - 09.2022
- Receive and sort incoming payments
- Manage and track incoming payments
- Manage account statuses
- Identify inconsistencies
- Regularly update accounts receivable database
- Inform clients on their outstanding debts and deadlines
- Answer clients' equations and address problems
- Post bills, receipts, and invoices
- Prepare and present report to your supervisor
Supply chain manager
Wen Chuang Trading Company
08.2016 - 03.2022
- Managed end-to-end supply chain operations of the company including procurement, logistics, inventory management, and demand planning.
- Developed and implemented supply chain strategies to optimize operations and reduce costs.
- Managed relationships with key suppliers and negotiated contracts.
- Conducted cost-benefit analyses and implemented cost-saving measures.
- Collaborated with cross-functional teams to ensure timely delivery of products to customers and resolve any supply chain issues.
Permanent resident preparation
Navitas Professional Year Program
12.2014 - 03.2016
- Navitas Professional Year Program including three months -internship in M&W Electronics Pty Ltd.
- Preparation of IELTS test.
- Gather required documentation to support my application, which includes Medical examination, Police clearance certificates, educational credentials and birth certificates.
Branch manager
Changjiang International Express
01.2012 - 03.2014
- Ordering health care products, in-store materials and daily
- Ordering stationary for office
- Sources local distributors
- Contact local transport company to deliver cargo
- Check inventory in shop and arrange warehousing daily customer service and resolve the after-sale dispute.
- Arrange our driver to remove cargo from customers to our store
- Check all goods against the list and put them into the warehouse system
- Package all goods and contact the local transport company transport the goods to the goods yard in Sydney.
- Compose weekly financial and material report.
Education
Bachelor - Renewable Energy Systems Engineering
Australian National University
Certificate III - Supply Chain Operations
Affie
Certified - Planning and Inventory Management
Apics
Skills
- Ability to determine manpower and equipment to meet scheduled workloads and minimise costs
- Understanding of Quality Management and Continuous Improvement concepts
- Understanding of the use of Key Performance Indicators in the management of a business unit
- Excellent problem solving and interpersonal skills
- Resourceful and able to coordinate a comprehensive training programs
- Able to multitask in a fast-paced environment
- Excellent communication skills
- Adherence to laws and best practices regarding dealing with customers and data
- Comfortable dealing with numbers and the processing of financial information
- Excellent knowledge of MS Office (Advanced Excel) and ER software (Cargowise )
- Knowledge of warehousing and distribution best practices
- Basic Knowledge of MATLAB and Python
- Staff training and development
- Knowledge of warehousing and distribution best practices
- Basic Knowledge of MATLAB and Python
- Staff training and development
Language
Language Skill: Mandarin, English (Fluent), Japanese (Basic)
Timeline
Sydney Regional Manager
Fast Horse Express(Australia) Pty ltd
06.2023 - Current
Warehouse Billing
Henning Harders(Australia)Pty ltd
07.2022 - 09.2022
Supply chain manager
Wen Chuang Trading Company
08.2016 - 03.2022
Permanent resident preparation
Navitas Professional Year Program
12.2014 - 03.2016
Branch manager
Changjiang International Express
01.2012 - 03.2014
Certificate III - Supply Chain Operations
Affie
Certified - Planning and Inventory Management
Apics
Bachelor - Renewable Energy Systems Engineering
Australian National University
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