Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HARSH CHAVDA

Pimpama

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I had 2 years of retails experience in India as well as 3 months of retail experience in Woolworths.

Overview

3
3
years of professional experience

Work History

Team Member

Woolworths
05.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Reliance market
01.2023 - 12.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries
  • Streamlined the checkout process for faster service and improved customer experience
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction

Golden Supermarket
01.2022 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues

Education

Bachelor's Degree in Computer Engineering -

Gujarat Technological University
01.2023

Masters of IT -

Queensland University of Technology
01.2026

Skills

  • Merchandise Restocking
  • Payment Collection
  • Customer Complaint Resolution
  • Drawer Management
  • Customer Service
  • Cash Handling
  • Guest Services
  • Product Recommendations
  • Customer Inquiries
  • Customer Satisfaction
  • Time management
  • Cash Management
  • Account Management
  • Product Knowledge
  • Refund Handling
  • Cash handling expertise
  • Customer focus
  • Adaptability and flexibility
  • Teamwork and collaboration
  • Store maintenance
  • Stock management
  • Shelf Stocking
  • Maintaining displays
  • Restocking produce
  • Fixing displays

References

  • Paora Hapeta: 0421 087 748
  • Dean Wennes: 0429 847 085
  • Sunkari Dayakar: 0430 430 649
  • Darpan: 0421 556 2374

Timeline

Team Member

Woolworths
05.2024 - Current

Reliance market
01.2023 - 12.2023

Golden Supermarket
01.2022 - 11.2022

Bachelor's Degree in Computer Engineering -

Gujarat Technological University

Masters of IT -

Queensland University of Technology

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HARSH CHAVDA