Harsh Desai
Sturt,South Australia
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. My transferrable skills would ensure I contribute efficiently to business's vision & objectives.
Overview
17
17
years of professional experience
Work History
Duty Manager
Rockford Adelaide Hotel (ACCOR Group of Hotels)
Adelaide, SA
04.2007 - Current
- Generated weekly reports analyzing sales data and evaluating staff performance.
- Reviewed customer feedback surveys in order to identify areas for improvement.
- Responded promptly to any emergency situations that arose during shifts.
- Organized employee appraisals, providing feedback where necessary.
- Developed and implemented strategies to improve customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Ensured adherence to health and safety regulations throughout the premises.
- Liaised with other departments to ensure seamless operations across the organization.
- Monitored performance of staff members, offering advice where appropriate.
- Implemented quality assurance measures in order to maintain high standards of service delivery.
- Provided training sessions for new staff members on company policies and procedures.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
- Assisted in the recruitment process by interviewing potential candidates when required.
- Consistently provided exceptional customer service by maintaining professionalism, actively addressing concerns, and resolving issues with a friendly and well-informed demeanor.
- Collaborated with upper management to improve productivity of operations.
- Executed night auditing tasks and finalized end-of-day processes.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Implemented effective scheduling strategies to optimize staff allocation and maintain excellent service levels during high-demand periods.
- Organized and presided over group gatherings to assess company performance and share updated objectives.
Education
Skills
- Time Management
- Performance Management
- Motivational Leadership
- Employee Development
- Team Supervision
- Payroll Processing
- Staff Scheduling
- Operational Efficiency
- Employee engagement
- Regulatory Compliance
- Strong leadership
Overseas Work Experience
Dominos, Vodafone, Kempinski Group of Hotels
Certifications
- China Ready Accredited Certification Program by Kaplan Professional.
- Completion of Accor’s PeopleOlogy Training Program.
- First Aid Training Certification by Australian Red Cross, RSA Trained and Up-to-date Fire Warden Training.
References
References available upon request.
Timeline
Duty Manager
Rockford Adelaide Hotel (ACCOR Group of Hotels)
04.2007 - Current
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