Summary
Overview
Work History
Education
Skills
Key Achievements & Projects
Timeline
Generic

Harsh Fichadiya

Sydney,NSW

Summary

Dynamic and results-driven Operations Manager with over 5 years of experience at Amazon, including leadership roles at both manual and robotic fulfilment centres. Proven expertise in optimising operations, leading cross-functional teams and driving significant cost savings across multiple departments. Led $4.5 million in cost-saving projects in both Operations Manager and Area Manager roles. Successfully navigated operational challenges during the COVID-19 pandemic, improving safety, efficiency, and productivity. Strong background in logistics management, Amazon Robotics and project management with a focus on continuous improvement and developing future leaders.

Overview

5
5
years of professional experience

Work History

Operations Manager

Amazon
Sydney, NSW
02.2024 - Current
  • Spearheaded the launch and setup of Amazon's first-ever robotic site in Australia, overseeing Amazon Robotics
    (AR) functions, including AR Pick, AR Floor Health, Pack, AR, and Ship-Dock, ensuring seamless integration of
    robotic systems and manual workflows.
  • Managed outbound and returns operations, optimizing processes and workflows across ship-dock, customer
    returns, and vendor returns, improving overall efficiency.
  • Led a team of 400+ associates, 4 Area Managers, and 9 Assistant Managers, driving a culture of accountability, operational excellence and continuous improvement.
    Drove $4.5 million in cost savings through process optimization, resource management, and successful project
    execution across Outbound and Returns functions.
  • Achieved a 20% reduction in order fulfillment cycle time by streamlining order picking, packing, and shipping
    processes, reducing errors, and improving overall productivity.
    Improved shipment efficiency, resulting in a 56% reduction in shipment delays, and a 36% decrease in freight
    handling time through enhanced processes.
  • Developed and managed labor forecasting and shift scheduling, ensuring optimal staffing levels, while controlling
    labor costs, and improving operational performance.
  • Fostered collaboration with cross-functional teams (HR, IT, Learning) to streamline staffing and leadership
    development programs, accelerating the training and development of new leaders.
  • Ensured safety compliance and conducted regular safety audits to maintain a safe working environment,
    achieving a 30% reduction in workplace incidents year over year.

Area Manager

Amazon
Sydney, NSW
05.2021 - 01.2024
  • Led a high-performance operations team at Amazon, driving the successful completion of five major projects,
    resulting in annual cost savings of $2.8 million through strategic planning, resource optimization, and efficient
    project management methodologies.
  • Implemented comprehensive safety protocols, tracked safety incident rates, and ensured compliance with safety
    regulations. Developed and implemented robust safety protocols across all operations, including conducting
    regular safety audits, providing safety training to employees, and promoting a culture of safety awareness.
  • Developed and executed comprehensive training programs for new leaders, equipping them with the necessary
    skills and knowledge to drive operational excellence, and meet performance targets consistently.
  • Established key performance indicators (KPIs) and performance metrics to monitor and evaluate team
    performance, resulting in a 22% increase in productivity and a 13% reduction in error rates within the operations
    department.
  • Collaborated cross-functionally to identify process inefficiencies and implement corrective measures, resulting in a
    27% improvement in process efficiency and a 19% reduction in operational costs over a one-year period.
  • Cultivated a culture of innovation and continuous improvement within the operations team, fostering creativity
    and initiative to identify and implement new opportunities for cost savings and operational enhancements.
  • Played a key role in leading the response to the COVID-19 pandemic, successfully adapting processes and
    reducing Start of Shift KPIs by 50% through technology integration and process optimization, ensuring safety while
    maintaining productivity during critical periods.

Assistant Manager

Amazon
Sydney, NSW
11.2020 - 04.2021
  • Directed and supervised daily operational activities, ensuring adherence to quality standards and consistently
    meeting production targets, resulting in a 24% increase in overall operational efficiency within a 1.2-year tenure.
  • Oversaw the management of problem freight and return shipments, resolving issues promptly and minimizing
    disruptions to operations and customer satisfaction, resulting in a 56% reduction in shipment delays and cutting
    down 36% freight handling time.
  • Achieved a 20% reduction in order fulfillment cycle time, measured by comparing order processing times before
    and after process improvements. This involved optimizing order picking and packing processes, reducing order
    processing errors, and improving order accuracy.
  • Analyzed operational metrics extensively, identifying trends and improvement opportunities that significantly
    boosted efficiency across logistics, transportation, and customer service departments.
  • Leveraged data analytics to identify areas for process improvement, driving a 30% increase in productivity, and a
    10% reduction in error rates.
  • Led a high-performance operations team, fostering a culture of accountability and teamwork, resulting in a 9%
    decrease in turnaround time for key tasks.

Education

Master of Professional Accounting -

Western Sydney University
Sydney, NSW
01-2020

Skills

  • Operational Excellence
  • Problem Solving
  • Transportation Management
  • Cost Reduction
  • Warehouse Management
  • Staff Development
  • Forecasting
  • Report writing experience
  • Delivery fleet management
  • Data Analysis
  • Risk Management
  • Budgeting and Cost Control
  • Process Improvement

Key Achievements & Projects

  • $4.5 Million in Savings: Led multiple cost-saving initiatives across Outbound, Returns, and Amazon Robotics
    functions, driving significant reductions in operational expenses and increasing efficiency.
  • COVID-19 Response: Successfully led the COVID-19 response during 2020, reducing shift start times by 50% and
    implementing measures that allowed the fulfillment center to remain operational while maintaining a safe working
    environment.
  • Operational Efficiency: Achieved a 24% increase in operational efficiency through process improvements,
    resource optimization, and the integration of technology across key areas such as Outbound, Returns, and
    Amazon Robotics.
  • Freight & Returns Management: Improved shipment efficiency, reducing shipment delays by 56% and freight
    handling time by 36% through optimized processes and better freight management practices.
  • Order Fulfillment Cycle Time: Streamlined order fulfillment processes, reducing cycle time by 20% and increasing
    overall productivity and customer satisfaction.
  • Safety Initiatives: Led safety improvements, reducing workplace incidents by 30% through proactive audits and
    employee training programs

Timeline

Operations Manager

Amazon
02.2024 - Current

Area Manager

Amazon
05.2021 - 01.2024

Assistant Manager

Amazon
11.2020 - 04.2021

Master of Professional Accounting -

Western Sydney University

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Harsh Fichadiya